Job details
Salary $17 an hour job type full-time
Full job description
Provides superior customer service to all inquiries and questions for members, employer groups, providers, facilities, other departments and teamsSuccessful candidates will receive a $1500 sign-on bonus!! $500 paid after successfully completing basic training (60 days) and $1000 paid after successfully completing phone certification and being in the position for 6 monthsSelecthealth has been named as one of 12 `best companies to work for` by utah business magazine for seven years in a rowHealth benefits specialist – phones our training for these positions includes learning how to provide excellent customer service with incoming calls by being a knowledgeable resource, resolving disputes, maintaining confidentiality, and creating an exceptional experience for allAs a health benefits specialist (hbs), you will become an expert in health insuranceYou will represent selecthealth and help members and customers navigate the complexity of health insurance by helping them understand their benefits, resolve claims issues, and get the most value out of their planBeyond that, in this role, you’ll be able to:
Help people—our members love our superior service, so this is your opportunity to shine
Make a difference—you’ll be helping people during good and bad times (think having a baby or experiencing illness)
Connect with others—sometimes all it takes is one phone call to create trust with our members
Encourage a healthy lifestyle—because we want what’s best for our members
Support our values—you’ll have the chance to exemplify these with each member interaction
Outstanding benefitsIn addition to competitive wages, you’ll also enjoy great benefits, including:
In-office, work from home, or hybrid (3 in-office/2 home) work environment opportunities
$1500 sign-on bonus
Monthly incentives
Referral bonuses
Paid time off and holidays
Medical and dental insurance
401(k) retirement savings program with an employer match
Tuition reimbursement
Energetic culture
Employee wellness program
On-site gym, online wellness classes including fitness, stretching, and mindfulness workshops
Monthly wellness webinars
Annual employee appreciation week
Casual in-office dress code
Annual 5k and basketball tournament
On-site café and nearby walking paths
Job description the health benefits specialist provides exceptional customer service to all selecthealth members, employer groups, providers, facilities and other selecthealth departmentsAs part of intermountain healthcare, selecthealth is more than just an insurance companyWe strive to provide our members with affordable health insurance and access to high-quality care, while resolving all concerns in a timely mannerSelecthealth has been named as one of 12 `best companies to work for` by utah business magazine for six years in a rowUpon hire, we’ll provide a paid, seven-week training and mentoring experienceTraining includes learning how to provide superior customer service to customers by modeling selecthealth service commitments, being a knowledgeable resource, helping customers maximize the value of their plan and navigate the complexities of healthcare, resolving concerns, and maintaining confidentialityThe position involves managing multiple applications, completing follow-up on complicated issues, and working with other teams to deliver superior serviceEmployees will deliver superior customer service through multiple customer channels such as phone calls, emails, and online chatIf selected to advance in the hiring process, this position will include a video interviewPlease review your email closely over the next week for a potential invitation from intermountain healthcare/hirevueEntry rate: $17/hour; up to $19.39/hour after 15 months of employment plus a potential maximum monthly performance-based bonus of $219 shortly after trainingBenefits eligible: yes - paid time off, tuition reimbursement, medical, dental, and vision insuranceSome benefits start immediately and others—like medical, dental, and vision—start the first day of the month following start dateShift details: start date: november 15th, 2021 Throughout the seven-week training, employees work monday through friday, 8:00 a.mTo 4:30 p.mDue to extensive training, time off will not be approved for the first 60 days of employmentPost training, shifts will typically fall within regular business hours: monday through friday, 7:00 a.mTo 9:00 p.m., and saturday 9:00 a.mTo 3:00 p.mJob essentials
1Receives incoming calls from members, providers, facilities, employer groups, and other departmentsProvides superior customer service that is consistent with policies, company values, and quality standards.
2Resolves customer`s issues on the initial call or provides timely follow-up when additional research is required.
3Complies with established criteria for response time, handling time, availability, and call flow.
4Complies with established auditing criteriaStays current and conversant on general plan design and modifications to provide accurate and appropriate information.
5Maintains the confidentiality of member`s personal information to be compliant with internal confidentiality policyMaintains customer history in member tracking using correct codes and detailed comments.
6Educates callers on correct use of their plans, including coverage of benefits, utilization, and administrative guidelines, in collaboration with teammates and other departmentsMakes exception/empowerment decisions within the established exception policy.
7Follows established guidelines to complete pre-notifications/pre-certifications for members and providers#ruraljobs
Minimum qualifications
Completed minimum of six months of hbs phone experienceMeets department performance standards for transitioning to level iCompleted and certified in hbs classroom training programCompleted phone certification.
One year of customer service experience.
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Experience using microsoft word and windows navigation.
Preferred qualifications
Bilingual in english and spanish.
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Call center or office experience.
Additional job description
Additional job description sh only
Hearing, speaking, manual dexterity, seeingPhysical requirements: physical requirements
Interact with others requiring the employee to communicate information.
Operate computers and other office equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Location: selecthealth - franklin work city: west valley city work state: utah scheduled weekly hours: 40
