Job details
Job type contract
Full job description
Description: job description senior solution architect/ tech lead – contact center client is looking for a person having background working as solution architect or as consultant for cloud contact centers solution, preferably niceincontact cxoneSenior contact center solution architect will work within the corporate risk and operations technology team and will be a key member supporting the service transformation program: contact center workstreamIt is essential for this individual to understand the needs of the business and the organizational strategy and design an omni-channel integrated interactive voice response applications architectureWe are seeking a self-motivated forward-thinking solution architect with deep technical knowledge and hands-on experience in analyzing, designing, installing, administering, maintaining, and troubleshooting contact center applicationsMajor duties and responsibilities: responsible for designing, developing, implementing, and maintaining contact center application and its integrations with service desktops (salesforce, servicenow) and other software systemsResponsibilities include, but are not limited to, the following: • implement best practices and secure processes for contact center application• design and implement capabilities for intelligent routing, smart ivrCase management • design and implement integrated solutions using cloud based artificial intelligence platforms• preparation of architecture and other design documentations • presentations of the solution concepts to management level • further development of solution scenarios and use cases • preparation of documentation for integration additional job description minimum qualification: • experience designing and maintaining niceincontact cxone contact center architecture and its integrations • bachelor’s degree in information technology, computer science, software engineering, or equivalent• should have 6+ years of in-depth hands-on experience in 5 or more of the following technologies: niceincontactcxone natural language speech, ivr applications, deep knowledge of middleware- cti, telephony infrastructure, click to call, sms, chat automation, ivr deflection, speech to textPreferred qualifications: • familiar with systems used within the enterprise niceincontact cxone platforms like workforce planning, speech analytics • deeper knowledge of salesforce
