Job details
Job type full-time
Full job description
Job description
For this opening we will consider candidates from the following locations: , singapore |
Essential duties:
Customer success management, helping customers to boost productivity.
Customer training.
Reporting analysis.
Presentations to all customer levels
Continuous development of our materials & processes to meet changing business and client needs; ensure our collateral remains up-to-date as products develop
Pro-actively seek customer satisfaction feedback in the form of surveys
Engaging as a product sme during service onboarding projects
Maintaining a minimum cross-skilling in the team
Supplying metrics and updates to leadership for regular review
Requirement to liaise with colleagues in all regions & time zones, periodically
About us
Connecting people with each other and the right information is mission criticalOur company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connectionsOur solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter mostWe do it with a laser focus on reliability.
The company is a leading provider of technology-driven, communication services, serving fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcareFor more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – information to insight.
Our company has sales and/or operations in the united states, canada, europe, the middle east, asia pacific, latin and south america and is an equal opportunity employer – veterans/disabled and other protected categoriesOur company welcomes and encourages applications of individuals with disabilitiesAccommodations are available on request for candidates taking part in all aspects of the selection process.
About the team
Intrado cloud collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room – even when team members are across the globe.
Intrado also offers cloud pbx systems for globally distributed corporations, cloud contact centers to enable technical support and remote agents supporting businesses and hosted mpls networks to increase business efficiency, execution and security.
With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage – from implementation of our tools and services throughout the customer lifecycleIntrado is the #1 global conferencing partner, cisco meetings partner and a microsoft gold collaboration partner.
