Job details
Job type full-time
Full job description
Job description
For this opening we will consider candidates from the following locations: omaha,ne,united states | , united states
The telecom engineer is responsible for serving as a subject matter resource regarding telecommunications issues, providing third-level support for departmental telecommunications troubleshootingYou will participate in client meetings to describe telecommunications options/alternatives and make recommendationsAssist and provide telecommunications engineering solutions and designs, as well as leadership and direction on all assigned engineering projects or project tasks.
Day to day responsibilities include, but are not limited to:
Serve the department as an in-depth, technical subject matter resource regarding telecommunications issues
Provide third-level support for the department when troubleshooting telecommunications problems, ensuring problems are followed through to resolution
Proactively participate in client meetings in a consultative role to describe possible or alternative telecommunications options, and make recommendations as to the options that best suit client needs
Participate in engineering tasks and projects, including, but not limited to, the installation and maintenance of all telecommunications hardware and software, for local and remote sites
Write formal methods and procedures for telecommunications record keeping and engineering practices and keep other related documentation and record keeping up to date
Establish and maintain a professional relationship with various voice and data vendors and suppliers with whom the corporation deals
Develop, prepare, and update reports, such as special client reports, internal customer reports, or executive reports
Continually keep up-to-date on new products, development tools, industry trends, and methodologies for incorporation into telecommunications systems, which includes conducting an assessment of current and future information technologies
Other duties as assigned
Minimum qualifications
Education
Bachelor’s degree in telecommunications, electronics, computer science, electrical engineer or a related field, however equivalent work experience in a similar position may be substituted for educational requirements
Experience and technical skills
3 or more years of related telecommunications experience required, prior experience with a telecom carrier is preferred
Voice switching systems such as tdm and voip required
Telecommunications transmission systems required
Ds1 and ds3 test practices and equipment required
Telecommunications cabling systems and equipment such as ds0, ds1, ds3 and fiber required
Sonus media gateway and sbcs required
Ability to respond to incidents 24x7 required
Prior experience in a client facing role preferred
About us
Connecting people with each other and the right information is mission criticalOur company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connectionsOur solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter mostWe do it with a laser focus on reliability.
The company is a leading provider of technology-driven, communication services, serving fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcareFor more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – information to insight.
Our company has sales and/or operations in the united states, canada, europe, the middle east, asia pacific, latin and south america and is an equal opportunity employer – veterans/disabled and other protected categoriesOur company welcomes and encourages applications of individuals with disabilitiesAccommodations are available on request for candidates taking part in all aspects of the selection process.
About the team
Intrado`s traditional conferencing division provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room – even when team members are across the globeThese solutions allow talk, share and meet in real-time and enable businesses to reach any audience, anywhere at any time from one place.
Intrado also offers cloud pbx systems for globally distributed corporations, cloud contact centers to enable technical support and remote agents supporting businesses and hosted mpls networks to increase business efficiency, execution and security.
With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage – from implementation of our tools and services throughout the customer lifecycleIntrado is the #1 global conferencing partner, cisco meetings partner and a microsoft gold collaboration partner.
