Job details
Job type full-time
Full job description
The technical product manager is a natural explorer with innate curiosity, highly meticulous, whose passion lies in growing great productsThey’re not expected to be a developer, but they’ve got the technical chops to hold their own with architects and engineersSuccess for them is building an interesting solution that customers will love, while letting our technology do the heavy lifting without customers even noticing.
The technical product manager’s mandate is to
Advance moz’s tools in the market by applying interesting technology to create innovative solutions that delight our customers.
Responsibilities
Act as a cross-functional thought partner and hub for product managers, smes, data scientists and engineering alike as it relates to innovation via technical solutions.
Be the product partner for other teams and external partners and clients as it relates to our data (see section below)
Partner with product managers to identify product opportunities that can be addressed with interesting technical solutions, validate those ideas with customers, prioritize with fellow product managers and work with engineers to define a path to execute on them.
Create validation frameworks, vet and define technical capabilities, and work with smes, data scientists and data engineering to explore product opportunities (via pocs, prototypes etc.)
Own the lifecycle of technical products and their projects, including ideation, building poc, drafting functional specifications, reviewing them with stakeholders, monitoring their build status, validating their implementation against specifications and analyzing their success post launch.
Be able to clearly communicate changes to timelines, scope and impact of technical projects to the director of product, and other key stakeholders.
Monitor and communicate analytically the success of product features launched
Advocate for technical product innovation in our product roadmap
Clearly articulate why technical product solutions are needed/implemented to a non-technical audience
Manage highly technical moz product areas
They are the subject matter expert for moz’s proprietary metrics (existing and upcoming) and technical products, understanding at a high-level:
Why they’re important to clients
How they’re leveraged in the moz ecosystem
How they’re built
What expertise is needed to keep them updated/fresh
Additionally, they should:
Be the product owner and champion of these metrics and products across the organization
Collaborate with cs and engineering to understand the impact of bugs/issues and necessary enhancements and prioritize accordingly
Own highly technical product areas that require an inherent understanding of the technology and its application to customer problems
Understand improvements based on client needs and usage that form the basis for the product backlog
Product interface for client data relationships
Act as the product representative as it relates to our large and complex data relationships with external partners and clientsKeeping track of the following:
What are we contractually obliged to provide to them?
What services are they using? how are they using them?
What level of service are they expecting (/is written in the contract)?
How are they impacted by degradation/changes/enhancements to our services?
Who do they interface with if they have detailed questions/feedback/etc.?
What is the $ impact of these clients wrt our services?
What could we build or provide that would improve their experience?
Skills
Basic market/user research
Technical analysis
Feasibility analysis
Extremely strong communication skills: technically, functionally and analytically
Business case and requirements writing as well as core documentation
Working technical acumen, troubleshooting insight, and ability to work with databases, machine learning models, and rapid development programming languages and environments
Advanced prioritization techniques
Agile product management
What success looks like for this role
Moz is launching features that solve complex customer problems seamlessly.
Moz is able to be first to market for innovative solutions for customers.
Product managers feel empowered and are unencumbered by technical challenges.
The sme and data engineering teams have a strong and respected voice in the product organization.
Changes and iterations made to technical products are done with limited barriers, quickly, effectively and with a focus on customer impact
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