Job details
Job type full-time
Full job description
Jasci is a privately-held organization located in elmsford nyJasci develops software for the logistics market working with some of the largest companies in the worldJasci is a fast growing software company looking for key individuals who want to advance their careers and be part of an exciting opportunityOffering an exceptional work environment and exciting technology for the right candidate!
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Overview
The business operations manager / industrial engineer supports operations to optimize operational performance in order to achieve desired financial and service results including project management, implementation, training, go live support and technical supportMust ensure excellent customer relations, as well as engage in high-priority interactions with clientsAdditionally, expand and apply standard methodologies, including configure work flows for the customers and their businessesAlso in charge of ensuring the smooth, effective operation of multiple concurrent projects targeted a diverse client base.
Responsibilities:
Work with customers developing operation work flows for the customers and their businesses
Project management of customer implementations
Detail communications to customers and jasci teams
Develop a scalable implementation plan to support a rapidly growing client base
Work within the company to ensure that all operational functions are aligned with company objectives and client needs.
Prioritize professional service projects by value-add, roi potential, and impact on technical resources.
Setup training program
Ensure tight management, customer communications, and expectation setting for customer deployments
Work with customer and engagement teams to anticipate project risks, resolve issues, consistently meet deadlines and achieve 100% client satisfaction
Provides timely and accurate reporting and analysis as required
Assures customer sla’s and other service requirements are achieved
Provide client support during “go live” of each project, evaluate results, and create “lessons learned”
Requirements
Bachelor’s degree in business management or industrial engineering
Experience in project management.
Familiarity with emerging technologies and applications in relation to business processes.
Must show a commitment to customer satisfaction
Benefits
Competitive compensation, excellent health/dental/vision insurance, 401k, pto
