About jll –
We’re jll—a leading professional services and investment management firm specializing in real estateWe have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitionsAs a global fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibilityThat’s why we’re committed to our purpose to shape the future of real estate for a better worldWe’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the futureAnd we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements belowWe’re interested in getting to know you and what you bring to the table!
To deliver highest standards of operations and maintenance to the portfolio, while achieving financial and other goals in accordance with the master services agreementThis individual will ensure all contract deliverables are met or exceeded, including operational up time, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.
Operations and maintenance
Interface and collaborate daily with the retail branch network developing a strong working relationship and collaborating on all strategic initiatives and tactical facility management matters.
Ensure client satisfaction with the delivery of facility management services by providing a seamless interface to the client’s real estate organization; demonstrating leadership, responsiveness and creativity.
Manage a portfolio of owned and leased properties consisting of branch banks and office space.
Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client’s assetsInspect the properties periodically in conjunction with established standard frequency to determine condition and extent of service requiredActively manage emergency service requests, as required.
Manage annual operating expenses.
Manage capital improvement projects from start to finish.
Manage third-party contractors/service providers engaged in operating and maintaining propertiesActively manage and direct vendor providing mobile technician services.
Team with sourcing manager to bid and contract for scheduled and operational maintenance and project services as required to assure high quality and cost effective servicesParticipate in group bid process as appropriateMonitor service contractors and vendors, ensuring that terms and conditions of service agreements are met.
Manage landlord relations for leased propertiesEnsure terms of the lease relating to property services are met.
Follow established innovative programs, processes and procedures that reduce short and long term operating costs, increase productivity and achieve consistency across the entire retail portfolio.
Establish positive working relationships and dialogues with vendors and suppliers, which will be used to review performance against scopes of work and drive cost savings.
Maintains at all times neat and orderly property files.
Participates in special projects as necessary.
Human resources
Complete performance reviews and other jll hr duties in accordance with jll policies.
Client relations
Represent bmo harris bank workplace services at the local level with local bmo harris bank business leaders, delivering the highest level of facility management service.
Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with minority/women owned business enterprises (m/wbe) and bank customers.
Contribute to monthly/quarterly/annual reports appropriate for the client and in accordance with the msa.
Accomplish key performance indicators as identified by the regional manager.
Financial management
Contribute toward the development of the detailed, zero-based annual operating budgets for the retail portfolio interfacing closely with the regional manager.
Contribute toward the development of the five year annual capital plan for each building, interfacing closely with the client representative.
Track actual operating expenses monthly against the approved plan, ensuring actual spending is favorable to planProvide written monthly variance analysis and forecasts.
Facilitate specific cost savings targets to contribute to the account achieving savings targets set out in the msa.
Track and report cost saving and cost avoidance on a monthly basis.
Experience in preparing and achieving real estate operating budgets and initiating cost control disciplines.
Excellent planning and coordination skills among various parties, responding to requests and delivering results within tight schedules.
Project management
Execution of small capital replacement projects for the retail sitesResponsibilities include planning, budgeting, development of specifications and scopes of work, bid solicitation, design & construction, expense control, detailed work coordination, defect correction, and financial closing.
Best practices
Identify best practices and establish proper benchmarks to measure facility management performance, and identify opportunities to enhance facility performance within the portfolio.
Issue reporting
Track individual facility management issues and analyze the quantity and nature of ‘help desk’ service requests while actioning accordingly.
Sound like you? to apply you need to be
Bachelor’s degree or a minimum of 3 years relevant experience in either in the corporate real estate environment, or as a third party facilities management service provider.
Ability to read, analyze, and interprets legal documents, general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to produce well-written reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions one-on-one and from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area and volumeAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situationsAbility to analyze, interpret and explain financial statements and calculate dollar and percentage variances.
Ability to define problems collects data, establish facts and draw valid conclusionsAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram or schedule formAbility to see and understand the impact of past and current actions and or results on future actions and or opportunitiesStrategic thinker with strong implementation orientation.
Ability to type 35 wpm with 90% accuracyProficient in ms office including understanding of spreadsheet and database softwareCapability of developing proficient knowledge of microsoft outlook.
Ability to multitask and work without direct supervision.
Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days a week or 40 hours in a week.
Ability to maintain a consistent professional manner and approach.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobWhile performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feelThe employee frequently is required to talk or hearThe employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawlSpecific vision abilities required by this job include close vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this jobWhile performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high precarious places; fumes or airborne particles; and outside weather conditionsThe noise level in the work environment is usually moderate to quietThe work space may be located within a variety of office locations, including a home office.
Ability to work in a fast-paced environment and maintain professionalism and confidence at all timesReadily adaptable to change.
Excellent interpersonal and communication skillsTeam and customer focused with a collaborative work style.
Experience in managing multi-site locations, and managing multiple vendors and capital projects.
Familiarity with and understanding of building systems.
Ability to bring experience in real estate industry best practices to improve the performance of the portfolio.
Self-motivatedGood communications and interpersonal skills, able to communicate from local business leaders to senior management and maintain excellent client relationships.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our total rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at jllApply today!
