Overview
Jackson dawson is currently seeking an in-dealership coach who will be responsible for delivering service operations operational and financial improvements at select retail dealerships throughout north americaThe coach will be assigned a group of dealers, trained on the program expectations, and supported by dedicated program teams.
Responsibilities
Diagnostic and turnkey process improvements throughout the parts and service department
Operational improvements driving productivity and cost reduction
Management meetings and team meetings
Best practice recommendations and coaching
Consult with dealership management to evaluate business goals, dealership strategies and consulting visit objectives
Evaluate dealership knowledge and their current level of process utilization
Identify process workflow gaps and create solutions and best practices that drive dealership efficiency, system utilization, margins, sales, productivity, and revenue
Complete visit reports for dealers in a timely manner after each visit
Maintain positive relationships and support with assigned dealerships and their staff at all levels
Attend and participate in periodic group program and individual development sessions
Perform weekly administrative duties (time/expense reporting, status updates, etc.)
Qualifications
Automotive/powersports oe experience or dealership level experience in a coaching capacity
Subject matter expert (sme) for best practices and key metrics that support one complete dealership workflow
Solid understanding of dealership systems and technologies (how they operate, benefits/drawbacks of different designs, etc.)
In-depth knowledge of dealership fixed operations topics such as shop loading, revenue growth, advisor talk tracks, customer service and hospitality, etc.
Computer proficiency
High level of excel competency including the ability to present data in easy-to-understand charts and graphs
Internet/email usage, file management, word processing and comfort using presentation technologies including word and powerpoint
Presenting to and managing groups in potentially disruptive/distracting environments
Excellent organizational and time management skills including responsiveness to emails and phone calls
