Job details
Job type full-time
Full job description
Who we are:
Jamf, the standard for apple in the enterprise, extends the legendary apple experience people enjoy in their personal lives to the workplaceJamf’s cloud software is the only solution of scale that automates mac, ipad, iphone and apple tv deployment, management and securityWe help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect apple products without ever having to touch the device— anytime, anywhere.
We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thriveWe take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best apple infrastructure and security platform in the worldWe have over 1,600 employees worldwide with offices in the u.s., europe, japan, and australiaTo learn more visit: https://www.jamf.com/careers.
Remote work allowed for this roleJamf operates as a choice-based office modelOur spaces were designed as our employees use them, for community, collaboration, and amenities you can’t find elsewhereChoose an assigned desk, a shared desk, or work anywhere you work bestJamf thrives where you do.
What you’ll do at jamf:
At jamf, we empower people to be their best selves and do their best workThe enterprise support engineer (ese) works within the enterprise accounts organization and provides direct technical support for customers that have elected premium supportThe ese works closely with the enterprise customer success manager to assure a successful deploymentThe ese is responsible for supporting and troubleshooting issues with the installation, performance, and integration of jamf products and supporting technologiesThe ese serves as a point of contact for all technical inquiries and escalations.
Responsibilities
Work directly with customers to troubleshoot, recreate, and/or resolve support issues related to jamf products and supporting technologies
Aid in the documentation of infrastructure of complex environmental setups to ensure highest possible availability and distributed systems of large environments
Phone, email, and chat support for technical questions related to jamf products
Provide case management to ensure target response times are met
As a customer advocate and account steward, demonstrate relentless commitment to developing effective solutions to the challenges that customers face in optimizing their deployment.
Interface with product development and support teams to share client feedback, generate requirements and evaluate and test new product solutions
Maintain and increase customer satisfaction and ensure retention
Serves as a topic expert in one or more key product features (e.gVpp, dep)
Flexibility to travel and shadow onsite engagements and troubleshooting
Occasionally be available for support issues outside of normal business hours
Reproduce and submit product issues and feature requests
Work cross departmentally as required to resolve customer issues
Other duties and special projects as assigned
2 – 4 years proven ability to excel at troubleshooting technical issues and finding solutions for business needs (required)
At least 1 year knowledge of jamf product offerings and peripheral technologies (preferred)
2 – 4 years experience with client management software, enterprise environment, and macintosh experience desired (preferred)
2 – 4 years ability to critically analyze issues and use judgment to make decisions (required)
< 2 years working knowledge of the architecture and tools relevant to implementation of jamf products (required)
< 2 years ability to understand and explain technical concepts related to device management (required)
Apple platform knowledge (preferred)
4 year / bachelor`s degree (preferred)
A combination of relevant experience and education may be considered
Preferred certifications/licensures: jamf 100, jamf 200, jamf 300
Strong communication skills
Excellent interpersonal skills
Excellent organizational skills
Strong customer service skills
Ability to communicate complex technical terms in an easy to understand, non-technical manner
Self-starter, energetic multi-tasker, highly motivated and team player
Ability to engage with and establish trust and rapport with all levels of customers and employees
Ability to work independently and as part of a team
Ability to multi-task and prioritize duties
Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work
How we help you reach your best potential:
We are progressive, but laid backYou are free to be you and work how you work bestHere, you manage your own day and your own work style.
Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
Opportunity to make a real and meaningful impact for more than 36,000 global customers with the best apple device management solution in the world
We put people over profits – which is why our customers keep coming back to us.
Ability to support and give back to your community through volunteer paid time off.
23 of 25 world’s most valuable brands rely on jamf to do their best work (as ranked by forbes).
Over 100,000 jamf nation users, the largest online it community in the world.
14,000 schools globally trust jamf to help them succeed with apple.
You are the right kind of jamf if:
You go above and beyond for others, genuine and willing to help, alwaysYou support the team around you, you don’t point fingers or pass blameYou take responsibility for your actions, are open, and respect othersYou value different perspectives, in how you work and how you learnYou are naturally inquisitive, like to create and be creativeYou are a problem solver, curious and resourceful, self-driven and constantly improvingYou roll up your sleeves and dig inYou are excited by not knowing what may lie aheadYou are willing to take risks, try new things, even fail just to do it better next timeYou’re not a jerkYou put people firstYou are a good person, someone who just wants to do the right thing.
Why jamf?
Our mission is simple; we help organizations succeed with appleAt jamf, we put people firstWe focus on the human before we focus on the technologyWe are just good people that have it at their core to do what’s right – for our customers, our employees and our communities.
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