Job details
Job type full-time
Full job description
Who we are:
Jamf, the standard for apple in the enterprise, extends the legendary apple experience people enjoy in their personal lives to the workplaceJamf’s cloud software is the only solution of scale that automates mac, ipad, iphone and apple tv deployment, management and securityWe help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect apple products without ever having to touch the device— anytime, anywhere.
We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thriveWe take pride in making meaningful impact for tens of thousands of customers around the globeEvery person is encouraged to be their whole selves both inside and outside of jamfWe have over 2,000 employees worldwide with offices in the u.s., europe, japan, and australiaTo learn more visit: https://www.jamf.com/careers.
Remote work allowed for this roleJamf operates as a choice-based office modelOur spaces were designed as our employees use them, for community, collaboration, and amenities you can’t find elsewhereChoose an assigned desk, a shared desk, or work anywhere you work bestJamf thrives where you do.
What you’ll do at jamf:
At jamf, we empower people to be their best selves and do their best workThe professional services engineer i is responsible for delivering professional services and training to customers related to the implementation and administration of jamf products and related technologies.
The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with the initial implementation of jamf products and providing training for new usersThis individual delivers remote and on-site customer services, as well as live, instructor-led training in a virtual environment or classroom settingThis position provides first-hand assistance to end-users, with an emphasis on users wishing to fully utilize jamf product features and integrations.
Services are defined in a standard or modular statement of work and training is defined in an established curriculumThis position actively participates in the sharing of technical information related to jamf products and provides feedback to management about customer needs.
This position will support both english and spanish-speaking customers in the amer region.
Responsibilities
Provide an efficient onboarding experience for new users by assisting with the installation, configuration and setup, workflow enhancements, and training of jamf’s products in accordance with current jamf procedures
Teach public and private instructor-led, certified training courses to customers, partners, and colleagues in multiple locations throughout the americas, with additional focus supporting the latam region.
Assist with the migration of data from an on-premises installation to cloud environment as needed
Achieve an average customer and student satisfaction score of 9.0 or higher
Maintain a proficient level of knowledge of jamf products, apple products, and related technologies as measured by certifications and jamf training completion
Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments
Build and develop effective solutions for technical and organizational customer challenges as outlined within standard or modular statements of work
Perform administration activities such as timecard entry, expense reporting, and case management in compliance with jamf internal standards
Contribute to and maintain departmental documentation
Provide feedback to other jamf teams including documenting feature requests and assisting in product issue resolution process
Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training)
Provide mentoring, support, and enablement training to teammates and partners as needed or assigned
Act as a project lead for internal projects and departmental initiatives as assigned by management
Other duties and special projects as assigned
Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work
Jamf’s associate, tech and admin level certifications (preferred)
Bachelor’s degree or equivalent experience (preferred)
Minimum of two years of experience providing ios and macos related technical support or training to end-users (required)
Native or business level fluency in spanish and english (required)
Minimum of two years providing administrative support for client management software (required)
Ability to travel up to 50% both domestic and internationally (required)
Experience providing administrative support for jamf products and peripheral technologies (preferred)
Ability to adapt and solve challenges quickly and efficiently
Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments
Ability to work independently and as part of a team self-starter, energetic, and highly motivated
How we help you reach your best potential:
Recently named a best workplace in technology, fortune magazine 2021.
We know that big ideas can come from anyone, so we empower everyone to make an impactOur more than 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 50,000 global customers with the best apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be youWe constantly seek and value different perspectives to ensure jamf is a place where everyone feels comfortable and can be successful.
23 of 25 world’s most valuable brands rely on jamf to do their best work (as ranked by forbes).
Over 100,000 jamf nation users, the largest online it community in the world.
You are the right kind of jamf if:
You go above and beyond for others, you are genuine and willing to help, alwaysYou support the team around you, you don’t point fingers or pass blameYou value different perspectives, in how you work and how you learnYou are naturally inquisitive, like to create and be creativeYou are a problem solver, curious and resourceful, self-driven and constantly improvingYou roll up your sleeves and dig inYou are excited by not knowing what may lie aheadYou are willing to take risks, try new things, even fail just to do it better next timeYou’re not a jerkYou are someone who just wants to do the right thing.
Why jamf?
Let your individuality shine at jamf! all voices are critical to the innovative and collaborative work that we do to propel jamf to be a leader of equality and fairness in the workplaceIn the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage and grow, so that all of our jamfs feel comfortable being their truest selves at workWe are actively working every day to get better; along with our inclusion & diversity director, our employee resource groups help empower employees to make real, actionable differences at jamfOur commitment on becoming a more inclusive and diverse work force is never done,
Our mission is simple; we help organizations succeed with appleWe put people first, we focus on the human before we focus on the technologyWe are just good people that have it at their core to do what’s right – for our customers, our employees and our communities.
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