Job details
Job type full-time
Full job description
Culture isn’t a buzzword.
We believe in cura personalis – the development of the whole personThat means we go beyond perks, and focus on how we can create an environment where everyone grows together.
Medical, dental, + vision
401k
Unlimited vacation days
Gym membership/ health stipend
Tuesday talks (vcs, ceos, + industry pros)
Flexible work hours + work from home
Consumers are revoltingRevolting against their data being begged, borrowed, scraped and sold.
Revolting against painful ecommerce and marketing experiences that provided little to no value to them.
Revolting against so called “personalized” communications that aren’t remotely relevant to their wants and needs.
The consumer is king and the time is now for quiz commerce.
Jebbit is changing the way consumers and brands communicate through interactive digital experiences that create a two-way value exchange and first party data capture that is transparent and relevant to both parties` needs.
This is your opportunity to join our mission of making it simple for any marketer to build high quality, beautiful, no-code interactive digital experiences that capture first party, declared data at scale.
Who you are
You’re interested in building something that doesn’t have set instructionsYou love coming up with marketing strategies that engage, inform and inspire customersYou are passionate about making the brand experience the best it can be and you love exploring new and innovative ways to connectYou want to own the end to end customer experience and thrive working collaboratively across departments to make sure every piece of the communication puzzle comes together seamlesslyYou like a fast pace and bad jokes (both within reason).
What you’ll do
Develop and own jebbit’s customer/lifecycle strategy
Own the creation and execution of customer touch points across all channels
Reimagine our onboarding, email communications, community building, product marketing and customer insight/feedback programs
Own and manage pardot while optimizing existing and new email programs
Collaborate with product, customer success, sales, and services to determine priorities and strategies
Ideal experience
5-7 years of marketing experience, with a focus on customer/crm marketing
Deep knowledge of email marketing with understanding of pardot
Proven track record of building customer communities and other forms of customer insights and feedback
Proven track record of building onboarding and training programs that driven customer success
Resilient - startup experience a plus
Strong communicator and collaborator
Key responsibilities:
Drive our customer strategy from activation/onboarding through retention/advocacy
Mange our email platform improving communications, data and reporting
Create a jebbit customer community as well as own customer feedback programs such as nps and our customer advisory board
Partner closely with our customers, customer success and product to improve our customer health scores and renewal rates
Partner closely with product to deliver key news and information and improve our platform experience
Benefits:
Ability to work from anywhere (including our optional office)
Flexible vacation time
Flexible sick time
2 mental health days per quarter
12 weeks paid parental leave
Medical, dental, vision
401k
About jebbit
Jebbit is all about culture add, not culture fitWe know we serve our customers better when we involve as many different perspectives in our problem solving process as we canOur team is made stronger by what makes you unique, so we hope you’ll bring your whole self to the job.
Jebbit is an equal opportunity employer and values diversity amongst our teamWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
No recruiters please
