Job details
Job type full-time
Full job description
Position: career navigator -generalist salary grade: 3 position class: learned professional supervises: n/a reports to: srDirector of operations flsa: exempt
Jvs is a non-profit, non-sectarian agencyOur mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop and retain productive workforces.
Jvs provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary educationJvs assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.
Position summary: jvs masshire seeks a career navigator to deliver innovative, customer-focused, and technology-driven career services to job seekers through the one stop career center, masshireThe navigator, in collaboration with the career center team, will assist job seekers from diverse backgrounds and levels of experience to conduct successful job searches and obtain employmentSpecifically, the career navigator will provide 1:1 career coaching and assist all customers with a focus on assisting individuals interested in pursuing careers in healthcareThis staff member will also provide high quality facilitation of workshops incorporating best practices in adult education and trainingThis position is located at 75 federal street, boston, ma with some services being delivered remotely.
Essential job functions:
Accountability and results focused:
Understand and apply knowledge of internet resources for job seekers to trainings and 1:1 coaching
Deliver professional quality workshops that demonstrate knowledge of adult education techniques and workshop facilitation both in person and via zoom; utilize technology for maximum engagement
Understand and apply knowledge of local and national labor market trends to assist job seekers to identify career opportunities
Participate in meetings and planning sessions with jvs staff to monitor services and implement strategies to improve performance and delivery of service
Establish, track and meet program dashboard indicators using moses software
Build relationships, collaboration and teamwork:
Support and promote the mission and philosophy of jvs both internally and outside the agency.
Function as part of both the jvs team and masshire teams to provide high quality employment services
Conduct 1:1 meetings with job seekers assessing customers’ needs through interview, observation, and examination of records.
Proven ability to teach job search skills, resume writing skills, and interviewing techniques to multicultural diverse populations.
Proven ability to interact in a team environment and to establish and maintain harmonious working relationships with key stakeholders (participants, colleagues, partner organizations, funders, etc.)
Provide individual 1:1 coaching to respond to job seekers questions about their career/job search
Takes proactive actions to serve and refer customers in accordance with the requirements of one stop career centers and based on customer goals
Works effectively with other program staff, and administrative staff to ensure the smooth referral of customers to appropriate services and employment opportunities
Attend and actively participate in staff meetings and team- based projects.
Provide assistance to career center team members when needed.
Administrative/communication:
Understands and promotes policies and best practices of massachusetts one-stop career center charter
As a public facing team member, demonstrates a professional demeanor with strong customer service skills
Communicates effectively verbally and in writing with compassion and professionalism.
Exercises discretion in handling confidential information
Participates in meetings, in-service trainings, team-based project, and committees
Communicates regularly with supervisor to insure smooth delivery of services.
Perform other duties as assigned or requested.
Minimium qualifications and experience: 4 years of experience in the workforce development/career coaching/recruiting or customer service fields with excellent knowledge of career coaching tools and strategiesKnowledge of web-based job search resources and techniques required exceptional level of computer/technology proficiency including ability to complete on-line job applications and maintain accurate records of services provided in state database familiarity with career ladders and professional advancement preferredStrong microsoft office suite skills required.
Education required: ba/bs in related area (counseling, human resources, psychology, social work, or education) or at least 4 years’ experience.
Key competencies: accountability and results focused adapting to change building relationships, collaboration and teamwork cultural competency and respect communication skills initiative planning/organizing promotes agency
Job competencies: job development/employer relationship building facilitation/training/coaching applied technology tracking program progress and reporting collaboration across departments and agencies
Mental demands: physical demands:
Reading language sitting attendance
Detailed work math speaking listening
Confidentiality multiple concurrent tasks
Problem solving
Verbal and written communication
Working conditions:
Frequent meeting with clients may be requested to work outside of scheduled hours as defined by the needs of the department will attend occasional off-site meetings with partner organizations in and around the greater boston area
Jvs culture: jvs is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similaritiesBy providing and supporting a work culture that fosters and builds upon diversity and its strengths, jvs will better serve our local communities and continue to provide quality services.
