Job details
Salary $30,000 - $40,000 a year job type full-time
Full job description
Job id: 5000011565
Open date: 05/21/2021
Close date: open until filled
Openings: 1
Type: full time
Department: customer service
Team: customer support
Location: ridgeland, mississippi - us (remote)
Compensation: $30,000 - $40,000/year
Who are we:
Jordan technology is a rapidly growing information technology, cybersecurity & web firm based in ridgeland, mississippiOur company was founded in 2013We are a one-stop, full-service, long-term, and fully managed technology service provider for the smb market.
What we need:
We are seeking an enthusiastic customer support associate to become an essential role in our customer service operationsThis detail-oriented position will be an integral part of our customer service department and customer support team.
What you`ll do:
Customer satisfaction! putting the customer first, always!
Work in a small-team environment, mostly alone, interacting with customers.
Serve as the first point of contact for incoming calls, emails, tickets, and chats.
Work as an account manager and provide full support coverage - account, billing, service, & technical.
Help customers by creating tickets on their behalf, working with internal teams, and ensuring escalated tickets are resolved promptly.
Build and maintain long relationships with clients.
Work intensively with our crm daily.
Make outbound calls, emails, reminders, appointments, and dispatching.
Identify and log sales opportunities during customer interactions.
What we require:
U.sCitizen
18 years of age or older
High school diploma or ged
2-years customer service experience
6-months technical support experience
Absolute excellent over-the-phone skills
Motivation & persistence is absolutely required
What we prefer:
Experience working in an msp, it, or web design environment
Experience as a dedicated account manager
Experience with crm`s such as autotask, hubspot, salesforce, etc
What we really really want: (cool points)
An entrepreneurial-like, customer service-focused leader with a vision to become the vp of customer service for the next leading technology firm in america, jordan technology!
What we offer:
Work from home
Paid training
Competitive salary
Paid vacation time
Paid sick time
Paid leave time
A lively culture
Career advancement
Leadership development
Equipment you`ll need:
Desktop computer
1080 hd logitech webcam
Equipment we`ll provide:
All software
Office desk phone
Business cards
Company shirts
Training & company education
Eeo statement:
Jordan technology provides equal employment opportunities (eeo) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Visit us at www.jordantechnology.net for more info!
Job type: full-time
Pay: $30,000.00 - $40,000.00 per year
