Job details
Job type full-time
Full job description
Role purpose:
The enterprise account manager will lead the overall long term strategy and relationship within the assigned account portfolioThe account manager is responsible for achieving financial targets and growth for the accounts assigned, ensuring high levels of customer satisfaction and working with product and marketing teams to feed back requirements and improvements for the product roadmap.
Role value:
Account management looks after the majority of jumio’s revenue each yearWith high levels of repeat business and growing revenue streams from many customers, the account manager position is integral to jumio’s growth and customer satisfactionYou’ll be making a direct impact on jumio’s success and be helping customers to eliminate identity fraud every day.
Responsibilities:
Optimizing your portfolio of customers and identifying new business opportunities to achieve company goals and targets.
Demonstrate the desire and ability to negotiate and win deals.
Be the voice of the customer – educate internal teams on customer needs regarding service, functionality and new features.
Interact with clients to ensure customer satisfaction by taking a high-touch, consultative, approach.
Understand your clients and customize engagement approaches; you are able to diffuse difficult, high-pressure, situations quickly; you build rapport with leadership teams and across jumio.
Develop and execute against account plans, meet and exceed targets while accurately managing your forecast.
Articulate compelling value propositions about jumio’s services.
Work cross functionally with solution engineering, customer success, marketing and finance to maximize account growth.
Craft and present customer business reviews
Experience and qualifications:
Positive attitude, team oriented and self-starter who can work alone and in a collaborative manner to achieve account plan and contribute to the goals of the organization
8+ years relevant experience in account management, customer success and/or sales
Proven track record of meeting and exceeding business established goals
Proficiency with salesforce crm
Excellent communication skills, both written and verbal
Professional, ambitious, determined and results oriented mind set
Experience in fsi, sharing economy, and / or gaming markets for security and compliance is preferred
Key characteristics and attitudes:
Friendly and supportive
Adaptable and flexible
Articulate and persuasive
High iq and eq
Curious and coachable
Commercially aware
Resilient and tenacious
Big picture and the detail
Data driven business acumen
Objectives:
Performance will be measured against quota attainment, percentage of cross-sell and up-sell as well as overall customer satisfaction score.
Progression:
We work in a hyper growth environment and provide the on-going training and 1:1 coaching to ensure the account manager is successful.
Key characteristics and attitudes:
In a recent global survey these attributes were valued by jumios in all locations and functions - we firmly believe in hiring for attitude as well as skill.
Friendly and supportive
Adaptable and flexible
Articulate and persuasive
High iq and eq
Curious and coachable
Commercially aware
Resilient and tenacious
Analytical and data driven
Big picture and the detail
Jumio values:
Ideal: integrity, diversity, empowerment, accountability, leading innovation
Objectives:
Performance will be measured against quota attainment, percentage of cross-sell and up-sell as well as overall customer satisfaction score.
@work:
Palo alto is jumio’s corporate hq so has a wide range of roles and big personalities in placeIt’s all head office functions plus a strong sales and marketing contingentIt’s where decisions get made and stuff gets doneNo-one takes themselves too seriously and there’s an active social sideIn a recent culture survey these attributes were rated particularly highly in jumios’ palo alto officeThis position will be remote.
Happy
Thoughtful
Knowledgeable
Caring
Positive
Inclusive
Company:
Jumio is the future for online and mobile id verificationWe are the largest and fastest growing company in the id verification spaceWith a global footprint, we’re expanding the team to meet strong client demand across a range of industries including financial services, travel, sharing economy, fintech, gaming, and others.
Equal opportunities:
Jumio is a collaboration of people with different ideas, strengths, interests and culturesWe welcome applications and colleagues from a wide range of backgrounds and statuses.
