User experience researcher
Juniper’s digital experience and automation (dea) team (part of global services and support organization) delight external and internal customers by delivering efficient and innovative solutions that are proactive, easy to use and self-service focusedWe are looking for a passionate and energetic ux researcher to join our team.
The dea ux team designs and executes research strategies to improve the self-service experience with our gs service toolsWe provide high-impact, actionable, and data-driven ux insights to our product and development teams to ensure we’re solving the right problem, the right wayInspiration is easy because we have the best customers and partners on the planet!
Location: this is a remote role - anywhere usa
This role is for you if you:
Want to be at the center of how we create customer-focused experiences.
You’ll own and grow dea’s insights repository and processesUse your creativity and collaborative ability to bring customer experiences to lifeCreate a taxonomy and tagging structure, curate content, and create/disseminate compelling insights and verbatims that ensure project teams are solving the right problem, the right way.
Love to tell a good story.
With your keen working knowledge of the ux toolkit at your fingertips, input from customers, partners, business stakeholders, smes, and a range of analytics, you craft and maintain compelling journeys, service blueprints, and other artifacts to align the entire team around our ux goalsMost of your research is qualitative but you know how to analyze and gather data and use that data as part of the analysis process
Are relentless about quality and have an eye for detail.
Plan and execute usability studies as necessary during the design phaseWork with designers to provide additional customer context heuristic analyses to ensure quality.
General requirements:
Comfortable in a fast-paced environment, working on multiple projects at once, and dealing with a high degree of ambiguity.
Adept at working through problems, troubleshooting issues independently, and driving them to closure with minimal supervision.
An advocate and influencer who can drive customer focus and transparency across multi-disciplinary and cross-functional teams.
Experience with information architecture and taxonomies.
Expert in the ux toolkit on the qualitative sideYou know what study to use when.
Well-versed in best practice ux activities both foundationally and throughout the product lifecycle.
Deep knowledge of ui design, system design, and familiarity with one or more programming languages.
Bachelors or master’s in human-computer interaction (hci), human factors, cognitive psychology, or similar and/or 5+ years of professional experience, enterprise software preferred.
