Requisition id
4128
Country united states of america city remote about us
Korn ferry is a global organizational consulting firmWe help clients synchronize strategy and talent to drive superior performanceWe work with organizations to design their structures, roles, and responsibilitiesWe help them hire the right people to bring their strategy to lifeAnd we advise them on how to reward, develop, and motivate their people.
Our 8,600 colleagues serve clients in more than 50 countriesWe offer five core solutions:
Organizational strategy
Assessment and succession
Talent acquisition
Leadership development
Rewards and benefits
Job description
Role description
The talent acquisition/qa analyst will:
Work with recruiters and team leads to assure the best quality of support and drive continuous improvements.
Manage performance to meet or exceed the quality targets.
Ensure compliance with the mutually agreed quality assurance (“qa”) process and present the report on weekly/monthly basis.
Responsibilities
Propose, prepare, and maintain or apply and execute the quality framework prescribed by the client
Help the team deliver high customer satisfaction & quality to end clients and account managers.
Ensure team meets the set quality targets.
Conduct quality reviews
Sharing 1:1 verbal + documented feedback to the resources with markdowns/quality errors
Drive quality improvement plan including identifying knowledge gaps, coaching, mentoring and pre-quality for the bottom performers and track the effectiveness
Ramping new hires from quality and process standpoint (tools trainings, resource directory, pre-quality, process/workflow education)
Closely collaborate with other functions where needed (egWith trainers to develop new training materials, with team leader, operations managers to enhance communication with teams).
Minimum qualifications
Recruiter/sourcer for 2+ years
(preferred) ta-quality analyst experience - 1+ year
2+ years of client management skills with an eye for detail, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
2+ years of reporting to internal / external customers
Korn ferry is an equal employment opportunity/affirmative action employer - minority/female/disability/ veteranAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
If you currently work for korn ferry or one of our affiliates, you must be eligible to apply for a different position within korn ferry to use the careers siteIf you accept such a position, your benefits programs and human resources policies may changePlease consult with your hr contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and hr policies applicable to that position.
