Requisition id
3913
Country united states of america city remote about us
Korn ferry is a global organizational consulting firmWe help clients synchronize strategy and talent to drive superior performanceWe work with organizations to design their structures, roles, and responsibilitiesWe help them hire the right people to bring their strategy to lifeAnd we advise them on how to reward, develop, and motivate their people.
Our 8,600 colleagues serve clients in more than 50 countriesWe offer five core solutions:
Organizational strategy
Assessment and succession
Talent acquisition
Leadership development
Rewards and benefits
Job description
The role
Korn ferry is searching for a remote based rpo team lead-operational excellence.
As a recruiting team lead, you will contribute to korn ferry’s growth and profitability goals by delivering best in class recruitment services to our clientsThe team lead is responsible for the day-to-day operational aspects of the project deliverablesA key objective of the role is to ensure high quality service delivery and customer satisfaction is consistently maintained and achieved.
Key responsibilities
Build a knowledge base of client’s business, organization and objectives.
Manage project tightly end to end, ensuring quality assurance on day to day recruitment activities and attainment of project deliverables in line with kpis and service level agreements (“slas”) established for the project.
Anticipate and minimize risks on project at both micro and macro levels.
Build trust and confidence with key client stakeholdersThrough this relationship building process, ensure effective expectation setting and management of client communications.
Continually seek out opportunities to increase customer satisfaction.
Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps.
Preparer and actively participate in project reviews with client and senior managementEffectively communicate relevant project information to superiorsEscalate and resolve issues in a timely fashion.
Ensure all systems are updated on a timely basis by the delivery project teamConduct ad hoc quality checks to ensure completeness and accuracy of data added to the systems.
Work with the project director in developing value-added reporting to our client and ensure all reporting, internal and external, is accurate and complete and delivered against pre-established deadlines.
Required skills
Bachelor’s degree or five years of equivalent experience in lieu of a degree
Minimum of five years of experience in recruiting with experience managing a recruiting team.
Strong understanding of full life cycle recruiting and industry practices.
Understanding of recruiting metrics and reporting standards.
Familiarity with sla’s/sow as it relates to our business.
Computer proficiency, specifically ms office suite and ideally a range of applicant tracking systems.
Familiarity with human resource laws and functions.
Track record of success in leading and motivating the delivery team.
Ability to analyze fairly complex data and develop sound recommendations and solutions.
Excellent planning and organizing skills; able to “juggle” responsibilities effectively in a high volume, fast-paced service environment.
Ability to communicate clearly, concisely and persuasively with client and in large group settings.
Strong customer and results orientation.
Ability to interact effectively at all levels and across diverse cultures.
Energetic, confidence, maturity and interpersonal sensitivity.
So why not learn more about everything we have to offer? world-famous clients, innovative services, talented colleagues, continuing growth… you’ll find all this and more at korn ferry.
Korn ferry is an equal employment opportunity/affirmative action employer - minority/female/disability/ veteranAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
If you currently work for korn ferry or one of our affiliates, you must be eligible to apply for a different position within korn ferry to use the careers siteIf you accept such a position, your benefits programs and human resources policies may changePlease consult with your hr contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and hr policies applicable to that position.
