Job details
Job type full-time
Full job description
About kandji
Kandji is building the future of apple enterprise managementThe use of apple devices in the enterprise is growing rapidlyDrawing on decades of experience in apple it, we saw a dire need for a modern apple device management platform that could accommodate growing businesses and increasing regulatory demands.
Kandji grew to hundreds of b2b customers within a few months of initial product launch in 2019, and secured a $60 million series b in 2021Today, we have a 95% customer satisfaction rate and a rapidly growing community of customers, including names like crunchbase, belkin, rackspace, allbirds, fabfitfun, vsco, and turo.
Behind our business is a handful of the best investors in techTogether, we are creating a new category of device management that can better serve modern businesses.
The opportunity
As a sales engineer at kandji, you will be working directly with our solutions, sales, and support teams to help customers understand how kandji can help them solve complex technical workflows and resolve any technical obstacles that may come upYou’re an important part of turning prospects into customers and set the tone for the quality technical resources and support that kandji providesYou’ll also act as the voice of the customer by sharing customer feedback and insights with our product team and reporting issues to our engineers.
We pride ourselves on creating world-class experiences for our customersOur customers rely on kandji to ensure their apple devices are managed and secured properlyWe want to make sure that if they have questions, that we answer them with the best interaction possibleOur team`s top priority is to make our customers` lives better and that means we need to ensure their introduction to kandji is accurate, informative, and helpful.
Day to day
Work hand-in-hand with the sales team by participating in calls with potential customers to show them a demonstration of kandji in actionYou’ll provide commentary, detailed technical explanations, and examples based on your experience with managing apple devices with mdm and other tools.
Communicate efficiently and effectively with our customers throughout the sales process by emailYour writing is clear, direct, and friendly.
Coordinate with the sales team to prepare for sales meetings by researching potential customers, reviewing information from discovery calls, and tailoring your comments to the needs of each customer and their position in the sales cycle.
Be an encyclopedia of knowledge about how kandji works - our potential customers represent a wide range of needs across apple hardware, wireless connectivity, and software products, so you need to be ready for anything.
Influence our processes and shape the tone of our onboarding as we work with customers from around the world.
Become our customers` best advocate; you’ll funnel customer feedback to our product and engineering teams so we can make sure we’re building features our customers will love.
Ensure every customer has a great experience - our tight-knit team prides itself on providing excellent, personalized interaction throughout the sales and onboarding process, so you’ll need to be able to tailor your communication style to maintain the kandji standard.
Coordinate with our customer success team to assist with any technical questions during renewal discussionsYou’ll be a sales engineer for existing customers too.
Work directly with our support team to identify any issues during trial and onboarding and make sure they’re resolved while keeping our customers informed every step of the wayYou’ll handle some tier 1/2 tickets and write support articles as part of your normal week.
Provide technical training and lead sales enablement activities to ensure our team is prepared to explain how kandji works, where we fit in the apple ecosystem, and how we can solve problems with our customers.
60% of your time is spent on sales calls, 20% on support activities, and 20% on internal projects and collaboration.
25-50% travel may be required in the future.
Minimum qualifications
3+ years of work experience managing apple devices, preferably in a consulting, pre-sales technical, or a professional services role.
An excellent understanding of apple macos, ios, and ipados and core services like apple business manager / apple school manager, mdm, automated device enrollment, apple push notification service, apps & books, etc.
Familiarity with shell scripting, python, and/or the macos command line; comfortable using terminal to execute commands or run scripts.
Great problem-solving abilities, a curious nature, and a genuine interest in learning new technology in a fast-paced startup.
The ability to rapidly switch gears across tools while retaining focus on the bigger picture.
Excellent communication and writing skills with the ability to explain complex topics in easy to understand and concise language.
Strong emotional intelligence; ability to intuit customer sentiment and match their tone to ensure you communicate in the method they’ll relate to most.
Exceptional ability to collaborate across multiple teams and represent technical details to different audiences.
Preferred qualifications
Experience helping customers understand mdm as a sales engineer, trainer, or an it leader.
Experience with mobile device management (mdm) solutions like jamf pro, workspace one uem, etc.
Experience with large apple device deployments.
Experience troubleshooting it issues on apple devices, including mac, iphone, and ipad.
Experience with support tools and platforms like salesforce, zendesk and jira.
Experience working with enterprise customers to help resolve complex technical issues.
Knowledge and experience using apple devices in an enterprise setting and integrating with printers, routers, wi-fi access points, directory services, kerberos and sso, enterprise applications, and more.
You understand how the internet works (i.eDns, http, tls, certificates, etc).
Benefits & perks
Work from anywhere in the usa!
Competitive salary
Generous vacation policy
100% individual and dependent medical + dental + vision coverage
401(k) with 4% company match
Equity for full-time employees
Home office reimbursement of $1000 for comfortable remote working
Cell phone & internet stipend
12 weeks paid leave for new parents
New macbook pro and software setup
Exciting opportunities for career growth
An outstanding, inclusive culture
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so farIf you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authenticallyWe know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
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