Job details
Job type full-time
Full job description
Job title
Account manager
Job description
Impact & scope:
The account manager (am) is a service and account management role, responsible for being the primary point of contact for institutional school partnershipsThrough face-to-face meetings, phone conversations, presentations, and a deep and thorough understanding of a school’s needs, the am will develop strong, long-term relationships with our institutional customers leading to near-term and long-term business results.
Knowledge, skills, abilities:
Manage institutional customer base in assigned territory building mutually beneficial relationships that drive top line growth through contract renewals
Negotiate, deliver, and book all business associated with existing and renewal accounts /contracts
Introduce new products to existing customer base or at time of renewals, based on thorough understanding of customer’s needs/goals
Act as primary point of contact for all post-sale services including the scheduling of program delivery and that ongoing customer needs are heard and met by relevant internal teams
Ensure all back-end operations are smooth leading to seamless service delivery including student roster receipt and timely booking & invoicing
Demonstrate excellent presentation skills to facilitate effective orientations & presentations (in person or live online delivery)
Demonstrate excellent time management, prioritization, organizational skills
Demonstrate strong relationship building skills both internally and with customers, ability to work across dispersed teams in a virtual workforce
Demonstrate strong goal orientation
Extremely organized with a maniacal eye for detail and exceptional follow through
Self-starter with a high energy level, optimistic demeanor, commitment to excellence, and a diligent work ethic
Requirements:
Ba/bs required
3+ years of outside/inside/high-touch retail sales, or high-touch service experience
Up to 25% availability for travel in assigned territory
Willing to work extended hours (as needed)
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Location
Remote/nationwide, usa
Additional locations
Employee type
Employee
Job functional area
Sales
Business unit
00092 kaplan health
Kaplan is an equal opportunity employerAll positions with kaplan are paid at least $15 per hour or$31,200 per year for full-time positionsCompensation for specific positions are based on job level, skills, years of experience, and education, among other factorsAdditionally, certain positions are bonus or commission eligibleInformation regarding benefits can be found here .
Individuals hired for kna positions that require in-person travel and/or interactions must be fully vaccinated against covid-19 unless otherwise prohibited by lawKna complies with federal, state, and local laws with regard to accommodations related to this policy.
Diversity & inclusion statement :
Diversity inspires innovation and growth in the kaplan communityKaplan strives to be a model employer for inclusivenessNot only does kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the organizationKaplan`s employees bring diverse perspectives, ideas , and backgrounds that give kaplan a competitive edge in anticipating and exceeding our students` needs in today`s global marketLearn more about our culture .
