Job details
Job type full-time
Full job description
Description:
To provide kapnick clients with exemplary service throughout implementation assistance, open enrollment support and ongoing issue resolution regarding the use of hremote(tpa) services including bswift, employee navigator and any other vendor system we may offer.
Build client sites, including benefit rules, details, prices, text and documents
Lead client site implementation
Test client sites
Identify critical success factors, contingencies and possible roadblocks, and proactively implement solutions as needed
Manage internal and external resources to meet project deadlines and resolve issues as they arise
Oversee the importing, and exporting of data from the systems
Communicate with clients in a pleasant, professional manner with confidence and willingness to assist
Research client requests and follow-up as needed as it pertains to the online enrollment systems
Build electronic data interfaces (edi) from our online benefit administration systems to the carriers as applicable
Analyze and audit data for accuracy via carrier discrepancy reports weekly
Provide technical assistance with employee open enrollments to internal and external clients
Perform your job in such a manner that other employees will consider it a pleasure and privilege to work with you
Regular and timely attendance is an essential function of the job
Perform other duties as assigned
Requirements:
Position qualifications
Accountability - ability to accept responsibility and account for his/her actions.
Communication - ability to communicate effectively with others using the spoken and written word.
Confidentiality - ability to maintain strict confidentiality in accordance with kapnick privacy guidelines including but not limited to hipaa/hitech as it relates to all divisions of kapnick insurance.
Customer oriented - ability to take care of the customers’ needs while following company procedures.
Detail oriented - ability to pay attention to the minute details of a project or task.
Organized - possessing the trait of being organized or following a systematic method of performing a task.
Presentation skills - ability to effectively present information publicly.
Problem solving - ability to find a solution for or to deal proactively with work-related problems.
Project management - ability to organize and direct a project to completion.
Self-motivated - ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
Systems analysis - ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Technical aptitude - ability to comprehend complex technical topics and specialized information.
Time management - ability to utilize the available time to organize and complete work within given deadlines.
Working under pressure - ability to complete assigned tasks under stressful situations.
Skills & abilities
Education: associate’s degree (two year college or technical school): preferred
Experience: two to four years related experience working with data systemsEmployee benefits experience is also required.
Computer skills: must be proficient in microsoft word, outlook, access, publisher, and powerpointMust be advanced in microsoft excel.
Certifications & licenses: life and health license preferred but not required
Other requirements: overtime is required, especially during peak season.
Physical demands
N (not applicable) activity is not applicable to this position.
O (occasionally) position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (frequently) position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (constantly) position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical demands
N (not applicable) activity is not applicable to this position.
O (occasionally) position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (frequently) position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (constantly) position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical demands
Sit c
Speak f
Lift/carry n
Push/pull n
Work environment
This is an office environment in a controlled atmosphere building.
