This role is requires travel away from home upwards of 90% of the time.
The role
Kasa is seeking a travel-loving, operations guru to support our expanding special properties portfolio in a variety of interim management positions for properties that:
Are in transition (either during openings and acquisitions)
Are in-between general managers, or
Need additional management support for major events or activities.
This role will report to kasa`s portfolio general manager of special properties and work closely with teams across the company, including operations, real estate, launchops, and legal/regulatoryThis is a remote-based role, but you should expect to be based at a given property for up to two months at a timeYour work will help to open massive new opportunities for kasa as it unleashes the potential of livable space, and we hope you`re excited to make a big difference!
About the team
This role sits in the special properties department, which falls under kasa`s broader operations teamThe operations team is a dynamic group of property launch specialists, on-the-ground property operations masters, and remote guest experience experts who collectively ensure that every kasa property and every guest stay meets kasa`s high standard of excellenceThe team is geographically diverse, spanning every us time zone as well as the philippines, and also brings a diversity of experience and passion to the tableWe constantly challenge our current way of operating in order to unlock new possibilities, and we foster a culture of deep empathy for each other as well as for our guests and partners that supersedes any particular day`s challenges.
Day in the life of a kasa task force general manager
Like any ops role, you should expect to have a number of competing priorities in a given day or weekThis position relies on experience and judgment to plan and accomplish goals with a wide degree of autonomy, creativity, and cost-effectivenessWhile you will not be the permanent gm of any property you support, your efforts will determine the long-term success of both the property and its future manager, so your attention to detail and organizational skills will be critical.
Success in this role will primarily be measured by the operational and financial success of the property, but community engagement and the development of strong working relationships with the various support departments that assist this property will be just as importantBy `owning` all aspects of the property, you are essentially a small business entrepreneur, and you will have a special amount of influence to drive the success of this unique hospitality offeringIn many instances, you will need to act as a `one-person team` with responsibilities ranging from room inspections and repairs to group sales and vip guest requests.
While the scope of this role is quite broad, you will be supported by other kasa teams, which all work remotely, including centralized reservations, 24/7 remote guest experience support, finance and accounting, asset management, revenue management, and marketingThe ability to hop on video conference calls, communicate via slack and other crm platforms, as well as email, will be a critical way to stay engaged with the teamA strong, flexible, entrepreneurial mindset and exemplary time management will be critical for success within this role.
Experience
5+ years of work experience, ideally in the hospitality or service industry
You have an innate ability to serve a diverse base of guests and deliver experiences with a service mindset
You are comfortable `rolling up your sleeves` as a boutique hotel manager, and able to run the show autonomously
You thrive in an environment with constantly shifting priorities and are able to be flexible and adaptable at a moment`s notice, potentially on nights and weekends
You have a mix of both front-of-house and back-of-house work experience, giving you unique insight into the total operations of a property
You have excellent time management skills and enjoy juggling multiple time-sensitive projects at the same time
You are excited to spend the vast majority of your time on the road
You are data-driven, with metrics on your mind, and have the ability to interpret and analyze financial and non-financial data
You have a high level of independence and can make thoughtful decisions, even in fast-paced and ambiguous operating environments
You are obsessive about clear documentation of learnings, and always approach a problem with the mindset of how you could scale the solution to 100x the size
You communicate with clarity and empathy and can deliver impactful presentations to both senior business leaders as well as daily operations staff
You have excellent time management skills and enjoy juggling multiple time-sensitive projects at the same time
You can handle stressful situations with a calm and positive demeanor
Travel is part of your dna and you have a passion for the hospitality, tech, and real estate industry
Plus if...
You`ve worked in the hospitality industry at some point in your career
You`ve been a part of hotel construction, re-modeling, or management transition
You`ve implemented or executed a robust preventative maintenance program
In one year, you will succeed at kasa by having:
Become an invaluable resource to our team regarding portfolio-wide operations
Fostered a positive culture of accountability around metrics with robust feedback loops
Earned the trust of cross-department leaders and managers to be a valued and reliable partner for kasa`s experimental property efforts
Established at least one new tool or process that increased transparency in the field and enhanced kasa quality standards
Benefits
Remote work: with flexibility as a core value, and over three-quarters of the team working remotely, kasa employees are able to work from anywhere!
✈ kasa travel credit: we love to travel! kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family
Generous stock option plan: we believe the success of our business should be shared with our teamAs you grow with us, we increase the opportunities for you to become part-owners of our company.
Flexible pto: full-time exempt kasa employees are encouraged to take time off as they need and see fit, ensuring that it`s not disruptive to their work.
Cell phone reimbursement: we reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the work day.
401(k) plan: as you invest in yourself and your future, kasa invests in you too: we match 50% of the first 4% of deferred salary.
Competitive salary: we offer base salaries at or above market rates plus additional earning opportunities based on the position
Health coverage: we`ve invested in comprehensive health insurance options to help when you need it most
Who we are
Kasa is building a global accommodations brand unlike any otherWe took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locationsOur guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at homeIf anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.
Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality staysOur products and systems unlock unparalleled flexibility to operate anywhere from a few kasa to a few hundred kasas in any type of building, in just about any locationWe currently have kasas in over 17 states and are expanding into new markets all the time.
All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and missionWe strive to foster a culture that values feedback, support, and collaboration throughout the organizationAs a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across kasaA few examples include lively all-hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestonesWe offer benefits that encourage team members to stay at kasa properties to experience our product firsthand and meet local team members when nearbyGuests are crucial to kasa`s missionAccordingly, every new kasa team member gets trained in our guest experience akademy during their onboarding.
Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industryIf kasa`s vision and culture speak to you, and you`re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!
Kasa living is an e-verify participantWe will verify the identity and employment eligibility of all persons hired to work in the united states by matching information employees provide on the form i-9 against records available to the social security administration (ssa) and the department of homeland security (dhs)You may find more information here and here.
