Job details
Job type full-time number of hires for this role 1
Qualifications
Training & development: 3 years (required)
Communication skills: 3 years (required)
Quality assurance: 3 years (required)
Bachelor`s (preferred)
Full job description
Keenan & associates, an assuredpartners company, is a successful insurance brokerage and consulting firm meeting the insurance needs of hospitals, public entities and california school districtsKeenan specializes in providing consulting services in the areas of: employee benefits, workers` compensation, loss control, financial, and property & liabilityWe have seen continuous growth and success, and are positioned to lead the industry into the 21st centuryAssuredpartners is now one of the largest brokers in the nation after acquiring over 280 agenciesTogether, with assuredpartners, we continue to grow at a rapid pace, so do the opportunities for our current and future employees.
Summary: analyzes training needs and develops, implements and maintains training programs to ensure maximum effectivenessConducts training sessions and coordinates training with clients and internal colleaguesStays abreast of effective training methods and pending introduction of new products/services in order to ensure current and effective trainingManages and coordinates quality assurance testing for benefit administration system set-ups and software releases.
Essential duties and responsibilities include but are not limited to the following:
Formulates and develops plans, procedures, programs, and materials to meet specific benefitbridge and coalition/kcares training needs.
Determines appropriate instructional method, including individual/group instruction, lectures, web based, role-plays and individual presentations.
Manages productivity and quality control for benefitbridge set-ups (i.e., comparison of data source document to system)Perform quality assurance review of case set-up and work directly with service managers to make corrections.
Coordinate / schedule training with clients as requested and needed.
Coordinate and manage all user acceptance testing (uat) for enhancements and bug fixes, and report test results as directed.
Conducts client training (via on site/in person, phone, webinars or web casts).
Continually seeks to improve training and documentation effectiveness.
Develops custom benefitbridge reports for clients as requested.
Assist with the research and resolution of benefitbridge data discrepancies.
Prepare and update product related materials (product release notes, email announcements, job aids, administrative guides and training / “how to” videos for clients).
Develop and lead one-on-one webinars as well as group webinars as needed to provide training and to present product upgrades.
Conducts and/or coordinates training programs for employees (i.e., sales and service) directly involved with benefitbridge and coalition/kcares clients.
Maintains contacts with other organizations, training organizations and associations for the purpose of keeping abreast of new training developments and courses.
Serve as senior representative for all activities related to servicing high profile cases which require an expertise in product.
Participate in client calls and assist with preparing meeting minutes.
Assist with post enrollment issues and questions regarding eligibility, billing and system problems from employees/clients/field office representatives and internal departments.
Prepare and distribute post training notes.
Train and assist clients in product use and reports.
Perform post enrollment auditing as needed and work with service managers to resolve discrepancies.
Assist department head with special projects and managing client expectations.
Supervises, coordinates, provides leadership to and reviews the work of assigned staff.
Prepares reports concerning departmental activities.
Performs other duties as assigned by management.
Components for success:
Must display professionalism when working with clients, employees, colleagues, and third-party providers.
Must have strong presentation, communication and organizational skills to work with clients.
Minimum suggested qualifications:
A minimum of 3 years of training end users on benefit system technology solutions and benefit experience.
Life and health insurance license desired.
Excellent organizational, presentation and communication skills with an ability to influence and persuade a variety of different audiences.
Highly developed organizational abilities.
Ability to relate to people at all levels within an organization.
Highly organized with effective time management practices.
Solid oral/written and problem-solving skills.
High energy level.
Ability to multi-task and manage multiple projects.
Flexibility to travel.
Participation in training programs to keep informed on new developments, methods, and techniques within the training field.
Software: proficient in microsoft suite (word, excel, outlook, powerpoint)Proficient in the use of interactive product demonstration and recording tools (such as demo builder).
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to friday
Education:
Bachelor`s (preferred)
Experience:
Training & development: 3 years (required)
Communication skills: 3 years (required)
Quality assurance: 3 years (required)
License/certification:
Life & health (required)
Work location:
Fully remote
Work location: remote
