Job details
Job type full-time
Full job description
Kwx is an integrated home experience company that seamlessly unites the kw ecosystem to keep the agent at the center of the homeownership journeyAustin, texas-based kwx is the holding company of keller williams realty, the world’s largest real estate technology franchise by agent countWith more than 1,070 offices and 190,000 associates worldwide, keller williams is also no1 in units and sales volume in the united states.
In 2020, keller williams initially began the formation of kwx, composed of keller williams, keller williams worldwide, keller offers and keller home financial services, consisting of keller mortgage and keller covered.
Since 1983, the company has cultivated an agent-centric, technology-driven and education-based culture that rewards agents as stakeholdersFor more information, visit kwx.kw.com.
Position purpose:
We are looking for an experienced risk leader for setting standards related to operational risk and internal controls within our businessIf you have an eye for detail, strong analytical skills, and a problem-solving mantra to help implement and execute operational risk management practices across the firm, come join us! this position will be responsible for providing direction and advice to the firm, including developing and overseeing process to identify, measure, monitor operational risk and losses within established tolerances, through a robust monitoring frameworkResponsible for building and managing operational risk policies and procedures, testing, and monitoring activities, and overseeing process and control inventories, risk assessments, loss reporting, scenario analysis, and operational risk governance processesProvides support to business partners in the identification and resolution of operational risks and responds to matters identified through change management, examinations, or other issue identification processesRequires close engagement with business leaders and understanding of operational activities and related risksThis position ensures the performance of all duties in accordance with the company’s policies and procedures, all u.sState and federal laws and regulations, wherein the company operates.
Keller williams core values responsibility:
Every member of the keller williams leadership team is responsible for leading and modeling diverse, equitable, and inclusive practices in the workplace relative to hiring, promoting, paying, and managing peopleLeaders are expected to treat all people with civility, respect, and dignity, and demonstrate the ten core values that form our belief system.
Essential duties and responsibilities:
Reviewing and challenging operational risk profile to highlight enterprise risk management independent views of operational risk, key drivers, trends, forward looking outlook, and points of escalation as applicable.
Implement and oversee the operational risk management policy and governance framework
Monitor and oversee the key operational risks and related key controls that exist and provides recommendations to operations leadership and the cro for material changes to the company’s risk profile.
Lead and oversee the implementation and maintenance of operational process and control inventories/registers
Conduct operational risk assessments in relation to new/material changes to processes, products, projects, and business initiatives
Design and oversee processes to monitor and test the effectiveness of operational processes and controls
Design and facilitate periodic operational risk assessments and provides effective challenge of control effectiveness
Develop key risk metrics and related thresholds and tolerances to monitor and escalate key operational risks.
Develop reporting to understand, monitor and escalate operational loss and leakage.
Coordinates with business, technology, and disaster recovery to ensure a robust and effective operational resilience plan is in place
Monitor and ensure compliance with the regulatory and investor requirements for operational risk management
Assist with ongoing training and awareness on all key aspects of operational risk management with the business
Support first line and control partners on best practices relative to control design, root cause analysis, issue resolution, customer complaints, procedural implementation, strategic decisions, and other day-to-day matters where risk is a key consideration
Act as subject matter expert and provide guidance to business on all aspects of operational risk management.
Advise and direct first line and control partners on key operational risks and recommended mitigations to ensure they are considered and addressed according to the erm program.
Serve as key point of risk escalation for first line partners
Supervisory/managerial responsibilities:
Thought leader who embraces innovation
Strong ability to leverage data and use it to advise on risk perspectives
Execution focused based on risk-based decisions
Strong situational analysis and decision-making abilities
Build trust and strong partnerships through own actions
Willingness and courage to provide thoughtful fact-based effective challenge to the first line in a clear, concise, and risk-based approach
Seek and embrace change—continuously improve work processes
Education & experience requirements:
Bachelor`s degree required
10 + years’ experience in operational risk or operations leadership positions within the financial services industry
Experience with influencing others, including at the executive level, and bringing people together towards a common goal
Experience in process design and assessment of controls
Highly driven, results oriented, and viewed as a “value partner” across first line
Skill requirements:
Thorough knowledge of mortgage lending with an understanding on originations and investor products
Knowledge of the drivers of revenue, cost, and profitability for mortgages
Exceptional verbal and written skills
Excellent negotiation skills with peers, vendors, and senior colleagues
Strong interpersonal skills and an ability to foster internal and external business relationships
Develop deep business process knowledge and stay abreast of business and regulatory changes
Ability to be self-directed and make independent decisions
Strong problem solving and judgmental decision-making skills
Ability to effectively influence across levels and self-motivate with a sense of urgency and high level of professionalism
Ability to understand and adapt to rapidly changing priorities and to prioritize accordingly
Ability to provide consultation and expert advice to management
Physical requirements:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities as defined by the americans with disabilities act as amended to perform the essential functions.
Sitting
Keyboarding
Viewing computer monitor
Work environment
Work is performed in a business office environmentOccasional travel by car or plane to other locations or conference sites for meetingsAbility to work extended hours, as required, in support of the company’s business needs.
Kwx is committed to creating a diverse environment and is proud to be an equal opportunity employerKwx recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, national origin, genetics disability, age, veteran status, or other protected status as required by applicable lawAll qualified applicants will receive consideration for employment.
