Job details
Job type full-time
Full job description
Kwx is an integrated home experience company that seamlessly unites the kw ecosystem to keep the agent at the center of the homeownership journeyAustin, texas-based kwx is the holding company of keller williams realty, the world’s largest real estate technology franchise by agent countWith more than 1,070 offices and 190,000 associates worldwide, keller williams is also no1 in units and sales volume in the united states.
In 2020, keller williams initially began the formation of kwx, composed of keller williams, keller williams worldwide, keller offers and keller home financial services, consisting of keller mortgage and keller covered.
Since 1983, the company has cultivated an agent-centric, technology-driven and education-based culture that rewards agents as stakeholdersFor more information, visit kwx.kw.com.
What you’ll be called: ux researcher (kw product design team) where you’ll work: kwri headquarters (austin, tx) or remote (us)
Who we are looking for: we are looking for an experienced mixed-methods ux researcher to join our growing research team to empower our product managers, engineers, and ux designers with user insightsAs a ux researcher at our company, you will be responsible for planning, conceptualizing, and conducting user research that informs product vision, strategy, and executionYour work will uncover user needs, evaluate user experiences, and synthesize raw data into insights that enable human-centered design across our products.
Essential duties and responsibilities:
Work closely with product teams to identify and prioritize research needs, and design the appropriate study (or program of research) to meet those needs
Own the end-to-end user research process, from planning and recruiting to reporting and empowering our teams with data-informed insights
Select the right method for the research questions, balancing scientific rigor with lean scrappiness per project needs
Synthesize data from multiple sources, including interviews, surveys, field studies, usability testing, product usage, and more, to define a holistic understanding of user problems and product experiences
Communicate research insights to our teams in a clear, compelling, and actionable way
Collaborate with product managers, designers, and engineers to shape the present and future of our products
Help our teams build user empathy through exposure to users and user insights
Advocate for our users and act as their voice in product and design discussions
Minimum qualifications:
Ba/bs degree in a relevant field (hci, psychology, social science, cognitive science, design, etc.)
1–2 years experience as ux researcher or similar role, preferably in a saas (software as a service) application
Proven ability to own the entire research process, from planning to reporting
Can work under pressure, organize and prioritize responsibilities
Preferred qualifications:
Ma/ms or ph.dDegree in relevant field (hci, psychology, social science, cognitive science, design, etc.)
2-3 years experience as ux researcher or similar role
Experience managing high-level stakeholders in product and leadership
Experience working on complex b2b and b2c saas product ecosystems
Who we are:
Voted one of the “best places to work” in austin, tx, kwri thrives within a creative and dynamic cultureWith over 175k agents worldwide, keller williams technology group is the foremost provider of real-estate solutions, offering the most comprehensive end-to-end portfolio of products, services, and training in the industryOur passionate and experienced team converts agent challenges into opportunities in the areas of relationship management; collaboration; transaction management; education; and, consumer engagementThis is all in support of enabling agents to drive greater intimacy in their relationships with their customers and enabling consumers to chart their own customer journey.
Keller williams realty incIs the largest real estate company by agent count across the globeFounded in 1983, we pride ourselves on a unique, agent-centric culture emphasizing a profit-sharing system that rewards our associates as stakeholders and partnersKeller williams realty international (kwri), is the company’s corporate headquarters located in austin, texasHere, through a focus on cutting-edge technology, education, and products and services, we support our agents and associates to create careers worth having, businesses worth owning, lives worth living, experiences worth giving, and legacies worth leavingIn this way, we fulfill our vision to be the real estate company of choice.
Kwx is committed to creating a diverse environment and is proud to be an equal opportunity employerKwx recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, national origin, genetics disability, age, veteran status, or other protected status as required by applicable lawAll qualified applicants will receive consideration for employment.
