Job details
Job type full-time
Full job description
Please note: this is a public relations account management position, not a sales rolePlease do not apply unless your account management experience is specific to public relations within an agency environment.
Kickstand communications, a national, full-service pr firm, is looking for an experienced account manager (am) to join its team in austinThe ideal candidate will have at least six years of public relations experience, with at least one year of technology account management experience in an agency environment.
This is an opportunity to join a fast-growing agency and serve in a leadership position across a variety of client accountsCandidates should be tech-loving self-starters looking to take the next step in their careerWe`re helping the next generation of innovative technology companies around the globe get to market and growThis position offers the opportunity to help build something new and excitingSomething that matters.
The successful account manager has a proactive nature, enthusiasm and driveThey offer an extensive knowledge of business and tech media and understand how their clients play in the spaceThey understand and can effectively communicate complex technology conceptsThey have a strong work ethic, and a knack for organization and attention to detail, with the ability to prioritize and manage multiple tasks on an ongoing basisThey excel in building relationships with clients and developing junior talent and possess excellent interpersonal skills.
About the role
In this role, you will work with clients and internal team members to ensure consistent client success, leading multiple accounts and providing mentorship and direction to junior teammatesThe position is full-time and will remain fully remote through 2021.
Key responsibilities
Client management
Day-to-day contact for a variety of agency accounts, both consumer and b2b
Develop and maintain positive, long-term relationships with clients
Understand clients’ business and objectives, and offer counsel and strategic recommendations that reflects understanding
Ensure consistent account performance against all defined kpis, overseeing communication of results and providing analysis
Ensure speed and accuracy across all client correspondence
Work closely with leadership team to regularly review account performance and identify opportunities for account growth
Support new business efforts, aiding in content creation and presentation preparation, and attending meetings as needed
Account management
Support account strategy development and needed refinement over the course of client relationship
Oversee all client activities, ensuring delivery against deadlines and consistent success against defined goals and kpis
Lead client calls and meetings, providing clear few of all account activity and progress against goals
Provide leadership and oversight of media relations efforts, ensuring consistent proactive pitching and identifying and managing reactive news opportunities
Ensure consistent execution of all client processes including weekly calls, updates, quarterly reports, briefings, etcAnd internal processes including news reporting, weekly staff updates, etc.
Regularly contribute ideas for media relations, content and campaigns
Oversee drafting of and edit short and long-form content, including press releases, blog posts, press kits, messaging, briefing sheets
Oversee successful execution of client campaigns, including research and content creation
Team management & internal support
Provide leadership and direction to junior team members, finding and supporting opportunities for personal and career development
Establish trust among direct reports, working with junior team members to maximize strengths and improve areas of weakness
Show total willingness to provide feedback and answer team questions
Monitors team activity on accounts and aid in prioritization of tasks to align with client goals and metrics
Acts as a steward of the kickstand brand, aiding in recruitment and retention of junior talent
General
Support development and growth of a strong agency culture by actively participating in team outings and engagement opportunities, including team brainstorms, trainings and planning sessions
Consistently demonstrate creative problem solving and contribute to continuous improvement of systems, processes and policies
Offer ideas and show proactive ownership of kickstand company initiatives (cultural, operational, etc.)
Consistently looks for opportunities to build and promote the kickstand brand
Requirements
The ideal candidate:
Knowledge and skills
Proven track record of pr success (media and influencer outreach, client relations, program management, writing, etc.)
Extensive knowledge of print, broadcast and digital media
A passion for technology and working with high-growth startups, both b2b and b2c
Excellent client management skills, including day-to-day management and counsel across accounts
Ability to build and deliver client reports, including the mastery of several tools
Ability to deliver to tight deadlines and remain calm under pressure
Excellent communication skills (written and spoken)
Time management and organization
Attention to detail
Positive, constructive attitude
Polished and professional
Qualifications & experience
Undergraduate degree
6+ years of pr experience; 2-3+ years of experience in a tech-focused agency strongly preferred
At least 1 year of account management experience in an agency environment
Proven success managing multiple accounts
Experience working with technology companies
Experience managing junior talent
Experience with pr tools/databases, such as cisionpoint, trendkite, etc.
Digital experience including work with indesign, creation of visual assets, work in google analytics not required, but a plus
Experience conducting or working with market research not required, but a plus
We strongly prefer candidates from the austin, boston, san francisco, and denver markets.
Benefits
What`s in it for you:
An opportunity to join a high-growth agency and help it continue to scale
Competitive salary and comprehensive benefits, including medical, dental, vision
401k + company matching
Monthly wellness and social stipends
Mental health hours
Continuing education benefits
Family planning grants, paid maternity and paternity leave, and working parent stipends
Generous paid time off, including an on-call schedule between december 24 and new year’s day
Real, meaningful work with exciting technology clients around the world
Regular team outings
Flexible work schedule - 100% remote through 2021
Real opportunity for advancement in a high-growth firm
