Job details
Salary $16 - $18 an hour job type full-time number of hires for this role 1
Qualifications
Dispatching: 3 years (required)
Us work authorization (required)
Full job description
Kirk’s mobile repair provides 24-hour roadside service for medium and heavy-duty trucks and trailers in the greater kansas city, stLouis, springfield, joplin, branson, and san antonio areasIts full-service repair, preventative maintenance, and welding services make it one of the top providers in a 5-state areaIts service technicians are known for their knowledge and ability to provide a certified level of maintenance and repairs.
Kirk’s mobile repair is seeking a full-time dispatcher to work 4pm-12am weekdays 8-hour shifts as part of a 40-hour work weekThe dispatcher is responsible for being the first point of contact for calls from company dispatchers, owner-operators, and contracted driversJob duties are follows:
· performing an elite level of customer service while coordinating service technicians in the field, drivers on the road, and company dispatchers/owners
· recording and organizing information while acting as the point of contact for all parties involved.
· assigning service technicians to mobile road service requests while tracking timesheets and monitoring a 14/10 shift
· troubleshooting driver locations using map features such as mile markers, exit numbers, and points of interests
· keeping dispatchers and owners apprised with updates throughout the repair process
· creating invoices and processing payments for services provided in the field
Skills
· customer service experience in a warm-calling environment
· ability to manage a multi-line polycom phone system while prioritizing customers and service technicians in the field
· ability to prioritize and organize information using a customer relationship management (crm) system
· ability to multi-task while prioritizing multiple actions including road side assistance, invoicing, and collecting payments
· efficiency in managing multiple programs at once including messaging, service writing, data processing, vehicle location, payment processing, knowledge base software, and email.
Requirements
· high school diploma or g.e.d.
· 10+ years of customer service experience, working as a dispatcher a plus
Must have experience working as a semi-truck service writer or truck driver, knowledge of parts and components on a semi-truck
· excellent and professional communication skills
· ability to work patiently and kindly in a high-stress / busy environment
· ability to work well with all personalities in a mechanical / service-related environment
Must have excellent computer skills
· experience with nextiva, flock, fullbay, roadsync, verizon, and document 360 a plus
Job type: full-time
Pay: $16.00 - $18.00 per hour
Job type: full-time
Pay: $16.00 - $18.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to friday
Night shift
Application question(s):
Do you have experience working with semi trucks?
Please describe in detail your experience in the transportation industry and your experience working with semi trucks.
Experience:
Dispatching: 3 years (required)
Work location:
Fully remote
Work location: remote
