Job details
Job type full-time
Full job description
Join us as we revolutionize the hospital pharmacy landscape!
Our mission is to wow customers with smart, elegant solutions that help healthcare providers increase efficiency, safety and visibility from manufacturer to bedside.
Our `vibe` is start-up, but we already have over 700 customers who are tracking medications using our proven solutionsIf you have a knack for making complex things simple and an interest in the practical application of artificial intelligence and iot technologies, we have a place for you!
We are looking for an energetic support engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutionsThe support engineer will help complete it questionnaires, assessments, and work with hospital it to ensure hardware and software meets their standards.
Duties and responsibilities:
Answer inbound phone calls from customers on the technical support line
Respond to emails from customers
Assist employees with general it issues such as email, wireless, and other it products
Assist customers with technical issues related to the kit check products
Resolve issues, maintain high-end customer satisfaction and confidence
Analyze application data and ensure accuracy with resolutions
Security assessments and remediation
Other duties and technical projects as assigned
Qualifications and skills:
Bachelor`s degree in related field preferred
2-5 years of experience in administering and/or troubleshooting issues related to hardware, systems, and networks
Cissp, a+, security+, cism, net+ or equivalent certifications strongly preferred
Strong analytical and problem-solving skills
Professional and polite demeanor
Strong excel, sql, working with data sets to analyze issues
Knowledge and experience in a saas environment is preferred
Ability to travel up to 10% of the time
This position is a remote position and open to applicants in the continental united states.
Why kit check? we truly believe that where you work matters and we want happy employeesSo join us on our mission – we intend to have a heck of a good time as we get there.
Competitive salary
Time off when you need it – unlimited vacation days!
Generous insurance coverage
401k program with a company match
Employee stock options
Fun, collaborative culture!
Equal opportunity employer veterans/disabled
