Work mode: remote
Location: remote
Opportunity
It’s an exciting time to join the kohler coDigital workforce & hr solutions team as we are preparing to create and deliver a world class, frictionless experience to employees through a seamless digital journey using servicenow hr service delivery.
The servicenow hr community manager is responsible for designing, maintaining, and governing the hr workforce experience layer and how related content is delivered to all global associatesKey accountabilities include creating easy to use and highly digestible hr program and process content, enablement of associate self-service tools by designing a forward thinking, unified, intuitive, and personalized online portal and related content that is reflective of the kohler coEmployment brand.
This role partners closely with the servicenow hr product owner with responsibilities that span from strategic to tactical and include the following objectives:
Supports product vision and strategy that is differentiated and delivers unique value based on internal customer demands.
Support the product owner to define what the product team will deliver and the timeline for implementationThis may include creating a release plan, capturing actionable feedback and ideas, and prioritizing features.
Drive cross-functional alignment, most notably between digital solutioning and hr delivery teams, and other corporate functionsA key aspect of this is thorough understanding of the product roadmap and keeping stakeholders informed of updates.
Specific responsibilities
Drive and manage the creation and maintenance of content available to the workforce through partnership with coes and subject matter experts to write, edit and proofread content.
Optimize digital content to educate and support workforce services through user focus, content quality and easy to understand search content experiences that educate and empower associates.
Identify content needs based on business priorities, user feedback, reporting and analysis.
Manages design and user experience on portal, inclusive of knowledge strategy, governance, and content delivery,
Partner with experience designer to design and maintain online digital hr presence and user experience, using analytics to formulate content strategy and continuous improvement opportunities.
Articulate design process, recommendations and decisions to internal stakeholders including senior leadership.
Advocate for the right solutions for the best experience, perform or participate in design reviews and provide feedback to software developers, product managers and experience designers during the product development process.
Develop an information architecture that informs content design and enables content consistency and reuse.
Attend and actively participate in brainstorming, daily stand-ups, grooming, planning, and other team meetingsYou may also hold workshops to help shape, define, and align on design, governance or problem solving.
Stay abreast of current best practices related to digital hr delivery.
Skills/requirements
A bachelor`s degree in hr, communications, journalism, english or related field is required along with 5+ years of experience in the fieldExpertise in online portal design, content strategy, developing digital content taxonomy and service delivery platforms is expected.
Experience in a lead capacity on cross-functional/cross-cultural process and technology implementations in required.
Other critical skills
Differential ability to establish relationships and build trust and credibility with global and cross functional stakeholders
Hr operations and hr process knowledge
Experience working within agile framework
Excellent written and verbal communication skills
Adept at key word placement and content best practices
Proficiency in content and social media management
Creativity and ability to develop original content, including content that provokes engagement
Strong leadership qualities
Resourceful self-starter with the ability to drive change and deliver results
Passion for providing excellent service to internal customers
Servicenow hr implementation and configuration experience is a plus
Sap hr familiarity is a plus
Applicants must be authorized to work in the us without requiring sponsorship now or in the future.
Why work at kohler co.?
Kohler co.`s mission is to contribute to a higher level of gracious living for those who are touched by our products and servicesWe understand that it takes investment in our associates’ development to make that happenSo, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at kohler.
In addition to the investment in your development, kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About us
Beyond the competitive benefits and compensation, kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communitiesWe invite you to learn more about our culture and company at www.kohlercompany.com.
It is kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran statusIf, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.comKohler coIs an equal opportunity/affirmative action employer.
