Job details
Job type full-time
Full job description
The support practice group of kraft kennedy is seeking applicants for the third shift it client desktop support technician with the following schedule
Third shift weekend
Friday through tuesday, 1am to 10am
The support practice group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of kraft kennedy’s managed services offering.
The third shift it client desktop support technician reports to a team leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environmentMake a difference for our clients and grow your technical skills in the processThis position can be located in nyc or ct and only local candidates will be considered.
Roles and responsibilities of the third shift it client desktop support technician
Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
Assist both client end users and it staff with a broad range of computer application problems, server issues, virtualization, san, networking issues, security issues and more.
Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
Initiate and perform root cause analysis (rca) on more complex client issues for one-time resolution.
Contribute to special internal facing projects, as assigned, to facilitate the growth of the support practice group.
Provide regional local on-site client support, as necessary.
Participate in an on-call rotation.
Qualifications
Bachelor’s degree in it or related field or a minimum of 3 years of related work experience in lieu of a degree.
The third shift desktop support technician will need strong customer service and communication skills.
Very organized and detail oriented, with a high degree of accuracy and follow up.
Strong problem solving and technical troubleshooting skills.
Experience supporting environments with windows server 2008/2008r2/2012/2012r2 and exchange 2007/2010/2013 infrastructure is preferred.
Experience with server and network administration, software deployment and ms officeDocument management experience preferred but not mandatory.
Some combined industry experience with windows 7/8/10 desktop.
Virtualization and storage experience strongly preferred.
Mcse and/or related technical certifications are strongly preferred.
Benefits:
Medical, dental, life and disability insurance
401k with company match
Holidays/vacation/sick days
Cutting edge training on the latest technologies
Employee referral bonus program
Phone reimbursement
Kraft kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.
Job type: full-time
Work location: multiple locations
