Summary
The strategic client executive is responsible for strengthening the firm`s relationship with existing accounts while driving continuous service improvements with ultimate focus on client retention, satisfaction and expansion of their client relationshipsThis role also develops the strategy and approach to the service delivery built to support the overall health and well-being strategy of the population.
Responsibilities:
Lead and expand client relationships by creating strategies to help support client goals
Drive and execute proactive, creative and ongoing well-being initiatives
Collaborate internally with all aspects of operational delivery to ensure excellence in executing promises made to clients
Develop and analyze reporting and actionable and delivery measurements for service among all functional areas responsible for delivering to clients
Create and present sales presentations as needed
Influence and manage client and internal timelines expectations and proactively negotiates with internal resources to deliver on promises made, sla`s and client expectations
Leadership of a team of client success managers and onsite health promotion coordinators
Develops staff on long term career development
Design, implement, and track key metrics and kpis to guide structured analysis of critical decisions and to track performance against business plans
Manage day-to-day administration of salesforce database, identify best practices and gaps, implement continuous enhancements and processes
Strategic planning 30%, opportunity relationship development 30%, leadership 30%, tactical 10%
Notes: remote position, however, most qualified candidate(s) must reside within commutable distance to baltimore, md for onsite client visit(s).
What you`ll bring to the team:
Minimum of 7-12 years of relevant experience in the delivery of strategic well-being program consulting and design and subject matter expertise
Strong ability to act autonomously
Strong writing and editing skills
Exceptional communication skills and ability to interact successfully with the most senior members of a client`s organization
Be an exceptional influential leader and a strong representative of labcorp employer services
Passion for health and wellness
Maintains a high level of organization
Extreme attention to detail and follow-through
Experience in influencing a variety of client cultures and personalities
Ability to balance multiple projects and handle quick deadlines with prioritization
Enjoys writing with the ability to communicate effectively- finding the appropriate tone for a variety of worksite cultures
Advanced business acumen and understanding of our competitive environment and corporate wide services and delivery
Advanced understanding of health and wellness strategies and delivery
Strong microsoft office skills (excel, powerpoint, word)
Indesign (preferred)
