Job details
Job type full-time
Full job description
Job description
If you are a colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon requestYou may contact 888-367-7223, option 5, for assistance.
*** sponsorship and/or relocation expenses are not available for this role
Philips is seeking a service design engineer for the patient care and monitoring solutions groupThe service design engineer will be an industry technical expert tasked with aiding in the creation of new services that will primarily augment the philips patient monitoring solution, but may also augment the entire philips product portfolioThese will be new services that hospital it needs but may not have the skills or internal funding forThe service design engineer role will fill the technical requirements needed in order to develop, document, and standardize new iat services in patient monitoringService design engineers will be working in both the pre and post sales space to understand the market and the customer needs as well as aid in the scoping of opportunities with sales and the customerAfter the creation of services, the service design engineer will be tasked with the first of kind efforts to prove out a service and its value and then work to document and standardize the serviceOnce standardized and documented they will be the subject matter expert to support the roll out of these services into the greater field organization so the service can be scaled across north americaDevelop relationships with biu’s to stay in tune with product road maps to take into account it services opportunities.
Responsibilities include:
Generate and develop service offerings in the it environment (networking, security, server, wi-fi, software engineering, etc.) to enhance philips it solutions which carry proprietary real-time life critical data and are required to reliably output to hospital it environmentsApply industry expertise, philips knowledge, and customer requirement to generate new service offerings that will incrementally generate it revenue.
Collaborate with sales partners to scope new offerings to initial customers and then deliver initial service offerings before documenting those offerings and scaling them out to the greater field organization.
Effectively collaborate with biu resources to understand future products and augment those with necessary it services to bring an entire solution to bear for customers.
The service design engineers will report into the director of it solutions within the larger philips customer services business.
Document and standardize service offerings and prepare them for scaled roll out to the larger philips field organization
Provide first of kind services to customers that demonstrate quality and value which generate credibility for philips in the it space
Your team
Our gssna group is a 5,500-member north american healthcare sales and service organizationWorking within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratingsIn a ‘one team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainableAs part of the customer service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
Candidate qualifications:
Bs electrical engineering/computer science/biomed disciplines with at least 8 years of experience, or as electrical engineering/computer science/biomed with at least 10 years of experience in healthcare / it environments preferred.
Knowledge skills and abilities:
8 years combination of service and technical experience within healthcare and/or it
Ability to collaborate with customers, marketing, and biu’s to effectively identify services opportunities
Ability to develop documentation and standards so services can be scaled to the greater field organization after fully tested
It certifications at the professional level or above with demonstrated experience (i.eCcnp, ccnp-w, vcp, etc.)
Effective communication up to the cio/cto level with the ability to translate technical information into usable working knowledge across the customer spectrum.
Assess business opportunities and work with marketing to determine roi for developed services
Previous experience working in a healthcare environment.
Ability to travel up to 20% where the projects require.
Must hold a valid driver`s license
Why should you join philips?
Working at philips is more than a jobIt’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuumOur people experience a variety of unexpected moments when their lives and careers come together in meaningful waysLearn more by watching this video.
To find out more about what it’s like working for philips at a personal level, visit the working at philips page on our career website, where you can read stories from our employee blogOnce there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, philips is committed to a diverse workforceIn order to ensure reasonable accommodation for individuals protected by section 503 of the rehabilitation act of 1973, the vietnam veterans` readjustment act of 1974, and title i of the americans with disabilities act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal employment and opportunity employer/disabled/veteran
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