Job details
Salary $19 - $20 an hour job type full-time temporary
Full job description
Lakeshore talent is partnering with a human services nonprofit organization to fill a role for a case manager for the veteran support program (veteran support specialist)This will be starting as a 3 month temporary position with potential to extend to a long-term rolePay for the position is $19-$20/hrThis is working fully remote, but qualified candidates must live in a commutable range to denver or colorado springs.?
This position is responsible for coordinating supportive services to veterans and their households who are homeless or at risk of homelessnessThe veteran support specialist will provide case management services to ensure veteran clients receive the assistance needed to promote housing stabilityThe veteran support specialist will develop and maintain strong relationships with community partners and housing providers through networking and outreach activities.? this position may require occasional travel throughout colorado.
Essential duties
Make an initial telephone contact with the client within two (2) business days after the case assignmentEstablish a date and time for a face-to-face meeting to develop a housing stabilization plan.
Meet with the veteran client in-person or via telephone or video call (and his or her household members, if requested by the client) to determine what types of services are needed to secure housing or prevent homelessness.?
Maintain regular contact with clients on a minimum of a twice-monthly basis to determine the client?s progress on accessing housing and other resources.?
Develop a housing stabilization planAsk the client to identify his/her goals and needs and what services he/she believes would help meet those needsIn the event the client is unsure of what services may be beneficial, suggest various services or programs for the client.? when a choice of service providers is available, assist the client in choosing among the various service providers available, taking into consideration any preferences the client may have concerning his/her service provider(factors such as gender, age, culture, language, location and hours of availability will be considered as part of the selection process).?
Assist the client in accessing services the client has chosen by arranging appointments for intake interviews and assisting with any needed paperwork.? research available funding for the services and potential service providers as needed.
Maintain accurate, detailed documentation of client case files.? input required data into the homeless management information system (hmis) and local systems.? meet program requirements for documentation milestones.
Document progress, linkages and referrals to permanent housing, mainstream, veteran-serving, and community-based resources, including income supports.
Assess need for financial assistance in accordance with the ssvf program guide, to obtain/maintain permanent housing per the housing stability plan.
Develop and maintain detailed working knowledge of governmental and community programs and services that will provide support to veteran clients and enhance their housing stability.
Develop and maintain working knowledge of program guidelines for the supportive services for veteran families program.? ensure program guidelines are met when providing services to veteran clients.
Knowledge, skills, and abilities
Excellent organizational, communication and facilitation skills.
Case management practice skills & competencies: assessment, planning, and interventions including those with high needs, barriers, and disabling conditions.
Customer service skills & competencies: ability to build trust using listening skills, conflict resolution, and mediation, and going above and beyond to be helpful and pleasant.
Strong attention to detail with regard to generating/maintaining client records, and ensuring hav program requirements are met for delivery of supportive services.
Ability to work cooperatively and effectively in a team environment with coworkers to contribute to hav team success.
Ability to maintain confidentiality.
Ability to evaluate individual needs and develop plans that meet the client?s needs.
Cultural competency skills & competencies: adaptable in culturally diverse environments, respect for cultural differences, and comfort level working with ?military? and ?veteran? cultures.
Knowledge of basic computer functions and proficiency in microsoft office
Strong problem solving experience
Minimum qualifications
Bachelor`s degree in the field of social work, or social sciences, or a combination of education and/or 1-2 years of prior experience working with homeless individuals and/or households or prior experience working with military and/or veteran populations.
Ability to work independently while meeting work deadlines and program standards.
Valid driver?s license and proof of insurance.
Preferred qualifications
Master?s degree in social work, social sciences, human services or related field
Prior case management experience
Prior experience working with homeless populations
Experience working with military and/or veteran populations
Prior military experience
