Job details
Job type full-time
Full job description
**looking for candidates in georgia, florida, north carolina
New account agent
Lamps plus is the nation`s largest lighting retailer for best selection, service & valueSince 1976, we have worked to become a full one stop shop for all lighting and furniture needsOur professionals division is dedicated to focus specifically on our professional customersWe offer a unique approach with 40 retail stores, 1m+ square feet of warehouse space and a vast online assortment we are able to serve all of our customers in many different ways.
Reporting manager: account management team
What you`ll do
On-board and engage a large volume of new business clients, as well as existing accounts that are less active than desired
Managing over 500+ trade accounts
Be responsible for making 40+ outbound calls a day
Learn how to make an outbound call leading with value statements
Develop business relationships with these accounts to increase order frequency and sales volume of the account
Explore our products and services with customers and help them make buying decisions, through upselling and cross-selling
Maximize profitability through price negotiation and proactively selling high margin lamps plus exclusive products
Uncover customers’ needs and purchasing objections, finding appropriate product and pricing solutions to overcome objections
Efficiently manage your time and always put the customer experience first
Increase share of wallet by understanding customer total project and assortment needs, maximizing the share of project budget spent with lamps plus
Meet or exceed all targets for revenue, close/conversion rate, talk time and outbound dials
Effectively use tools to communicate with your books of business via phone and email
Ask for the sale on every call
What you`ll need
Hardworking and resilient attitude with a strong desire to build relationships through technology
2+ years of sales experience, preferably in a solutions-based selling environment
A solutions-oriented approach with the goal of building customer loyalty
The ability to embrace and implement feedback to adopt new skills
Excellent communication and relationship building skills
Confidence in asking clients for their business
Ability to drive results, metrics, and key performance indicators
You have proven success managing the sales cycle in a customer facing role
Highly motivated by being an industry leader
Regular and reliable attendance
Microsoft suite experience (outlook, powerpoint, excel)
Hard and soft phone experience
Experience with a crm tool
Ability to work a 40-hour work week
Regular attendance in the workplace is required
Clients you will work with
Architectural firms, contractors, interior designer, property management, and real estate developer who have signed or enrolled into our lamps plus pros program and have spent less than $10k with lamps plus.
New account agent metrics
Contact each client in your book of accounts every quarter
Minimum of 40 outbound calls to clients a day
Maintains average of $75k in shipped sales each month
Lamps plus product split of 48%
Target profit margin above 58%
Targeting a < 5% abandoned rate on incoming calls
Hits all 30 – 60 – 90 day contact cadence with accounts
Typical duties
Make 40+ outbound sales calls a day to build client base
Interfaces with various clients to help solve their furniture and lighting needs.
Build a business relationship with clients so they trust you to help solve their lighting and home decor needs
Using your phone or email you will help serve the client all solutions that lamps plus can offer to a pro customer
Pitch, sell and close clients on lamps plus pro over the competition
Assist the client on proactive updates regarding stock, payment, status of an order
Interfaces with buyers on product/part availability, product/part information, cost, deliveries and inventories on a daily basis.
Respectfully communicates with the department supervisor
Communicates with management on any issues, discrepancies and programming glitches affecting the pro’s department.
Handles customers with care, empathy and sincerity regarding their issues.
Performs other duties as assigned by management.
Work environment
This job operates in a professional office environment, though circumstances may dictate the need for flexibility and the potential requirement of working from homeThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical demands
This is largely a sedentary role; however, constant phone and computer use is requiredThis would require constant operation of a computer and other office productivity machinery, such as a calculator, telephone, and computer printerThe applicant should be able to remain in a stationary position 75% of the time.
Fulltime benefits offered:
Medical, dental, vision
Dependent care flexible spending account, flexible spending account, health savings account, employee assistance program
Paid time off, 401(k), sponsored/voluntary life and ad&d at $15k
Voluntary short-term disability and voluntary accident insurance
Voluntary pet insurance
Employee discounts and recreation discounts
Ongoing professional development training, career advancement opportunities and more!
Lamps plus is an equal employment opportunity employerWe are interested in every qualified candidate who is eligible to work in the united states; however, we are not able to sponsor visas for this role.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employmentPlease contact us to request accommodation.
