Job details
Job type full-time
Full job description
Lantz`s lakeside plumbing & ac of lago vista, tx is currently hiring for a friendly full-time customer service rep to answer phone calls, schedule services, and maintain efficient routes for technicians, all while providing great customer serviceThis work-from-home dispatch position works full-time during the evening shift and earns awesome pay based on experienceWe are plumbing & hvac industry leaders and believe that hard work can also be fun.
In addition to competitive pay and our uplifting culture, we offer our customer service reps the following benefits and perks:
An ira
Paid vacation
Paid holidays
Company iphone and laptop
We also offer health, vision, dental, and life insurance.
So, now that you`ve learned the who, what, where, and why, you may be wondering how? it`s easy! just fill out our initial mobile-friendly online applicationWe hope to meet you soon!
Our ideal customer service rep
Honest - forthcoming when questions or issues arise
Reliable - does what they say they will
Responsible - manages time well when performing work-from-home dispatch services
Career-minded - looking for more than just a job
If these ideal work-from-home dispatch traits describe you, please continue reading!
About lantz`s lakeside plumbing & ac
We are a family-owned business that has been providing quality plumbing and hvac services for commercial and residential clients for over 50 yearsWell known for our moderate pricing and excellent customer service, we strive to fix our customers` plumbing and hvac problems with our expertise and state-of-the-art toolsWhen it comes to ensuring the complete satisfaction of our customers, we`ll stop at nothing!
We don`t just want to make money, we want to create a future for our staffWe value our employees and their determination to be better every dayOur amazing team enjoys comprehensive benefits, a supportive company culture, and opportunities for growth and success.
Requirements
As a plumbing & hvac customer service rep, you answer phone calls, schedule services, and maintain efficient routes for techniciansYou gather appropriate information from every phone call such as the service issue, how the customer heard about lantz`s, and customer informationUsing your problem-solving skills, you schedule efficiently and ensure that you prioritize service requests to serve the most urgent needsUtilizing servicetitan, you add and update customer information whenever you receive new information as well as use the map feature to plan efficient routes for techniciansLeveraging your communication skills, you ensure that service crews are well informed and ready to go! you feel good about using your dispatch skills to help our technicians and clients!
Ability to work evenings and weekends
High school diploma or equivalent
Computer skills
Data entry experience
Related industry or servicetitan experience is a plus! are you organized and detail-oriented? can you work well with others? do you manage your time effectively and prioritize tasks accordingly? if yes, give us the chance to review your information.
Are you ready?
If you are excited about this work-from-home dispatch opportunity, don`t delayApply today!
Location: 78645
