Job details
Salary $10 - $18 an hour job type part-time contract number of hires for this role 2
Full job description
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Please do not apply if you are not located in northeast ohioYou must be located in these states in order for your application to be considered, no exceptions.
******* all assessments are requiredWe will not contact you until this assessments have been completed.********
We have a remote (work from home) position available for an legal answering service agentWe take calls from the clients for a law firm for family law, probate, estate planning and personal injuryWe are seeking intelligent, empathetic, compassionate individuals who are able to work in a fast-paced environment and set priorities within time constraintsAnswering service agents are responsible for answering incoming calls from clients, court and attorneysSuccessful applicants will have to meet the following job requirements and desired skills:
Responsibilities include:
Operate cell phone system of inbound and outbound calls.
Send communication notes to on-call staff in a timely, professional and courteous manner.
Upon answering the incoming calls, the operator will ascertain the nature of the call and route to the appropriate person.
Ensure escalation of dissatisfied callers to the appropriate individual.
Other duties and responsibilities may be assigned by supervisor
Desired skills :
Critical thinking skills.
Strong verbal and written communication skills.
Strong work values.
Proficient with basic computer skills.
Fast and accurate typist.
Excellent organizational skills.
Ability to handle multiple tasks at one time.
Must be able to type 45+ wpm
Additional job requirements:
Legal experience required
Must have a professional, quiet home office environment conducive to handling a volume of phone calls providing privacy.
A home computer dedicated to the work environment a must.
Home technology environment conducive to remote phone work as assessed during the hiring process.
Job types: part-time, contract
Pay: $10.00 - $18.00 per hour
Schedule:
On call
Work location:
Fully remote
Work location: remote
