Job details
Job type full-time
Full job description
Content services coordinator
About lessonly
Lessonly is the powerfully simple training solution that empowers people to learn, practice, and perform like never beforeOur mission is to help teams around the globe do better work and live better lives with world-class training and enablement.
Why lessonly?
We exist to help people do better work and live better livesIt’s our company mission, and we’re committed to bringing it to life on our team and around the globeTo make this happen though, we need humble, hungry, and people-smart leaders to join our llama packWe’re looking for people like you.
If you’re ready to build a career you love, lessonly could be the place for youHere, each llama is truly valuedWe get to experience career clarity, camaraderie, and progress in work and life together, and it’s its own kind of magicWe’re excited to review your application and learn more about who you are and what you’d bring to our pack.
Position summary
Customers invest in lessonly to transform the way that learning and training happens inside their organizations via a best-in-class training softwareHowever, many of them desire an extra set of hands to launch faster, think more strategically, and deliver more to their teams than they otherwise could under their own power.
Enter the lessonly services team, which partners with our customers to design training programs, develop training content, and maintain their accounts in a way that ensures a higher overall likelihood of achieving their business outcomesThe content services coordinator is responsible for supporting, guiding, and managing the quality and delivery of training content to our lessonly customersAs the overseer of the customer’s training content, the content services coordinator will also be expected to be knowledgeable on lesson building best practices and lessonly content builder functionality to provide recommendations to improve the customer’s experience.
Success in this role looks like ensuring customer satisfaction with content services in terms of quality and timely deliveryExcelling as a content services coordinator will mean that customers see this individual as a partner in making their training content impactful and engaging.
Core responsibilities:
Meet with customers on a regular cadence to gather context and relevant information for content projects
Lead content mapping sessions to prioritize delivery of content
Facilitate subject matter expert interviews for knowledge transfer or developing training content
Provide guidance on lessonly builder and content best practices
Create and submit content requests
Act as the point of contact for all customer lesson questions from our team of content specialists
Review content to check for accuracy, context, custom branding, etc
Make appropriate edits to content prior to delivery of customer projects
Work with the customer to make any necessary adjustments prior to launching to end users
Submit an evaluation and provide feedback for each lesson completed by a content specialist
Schedule and lead post-project reviews
Additional responsibilities:
For specialized projects and in times of high volume, be prepared to fully own the development of customer content
Collaborate with the scoping manager to accurately communicate content scope
Build relationships with customers across industries
Ideate and communicate opportunities for services continuous improvement
Track billable time and communicate utilization to customers
Qualifications
Experience in development of corporate training content preferred
Experience with training software, lessonly preferred
3-5 years experience in either training, writing, or teaching preferred
Attention to detail, ability to provide clarity through critical thinking and active listening
Strong analytical skills
Demonstrated ability to plan ahead and stay organized
Curiosity to learn more about other companies and become an expert in their business
Polished writing skills
Ability to work under pressure
Lessonly benefits
A whole person approach to taking care of you with medical, vision, dental, disability, financial, mental, and life benefits
Time for life with unlimited pto, summer break (all-company week of vacation in july) and winter holiday (all-company time off in december)
Paid parental leave for primary and secondary caregivers
Giving back to our communities with dollars and volunteer time through our brighter indy program
Flexibility to #dobetterwork in the location that works best for you –– the indianapolis office, your home office or that local coffee shop you love
Recognition for the work you do and the success of our team –– shout outs, weekly mvply award, quarterly golden llama award, equity, and a team that is always excited to celebrate meeting a challenge
