Job details
Salary $190,000 - $253,000 a year
Full job description
Advance your claims career at liberty mutual insurance- a fortune 100 company!
Owns the results and overall development of property field operations with national scope for both safeco and liberty mutual brands, personal lines and business linesThe field operations is comprised of regional field and large loss groupsSets the goals and objectives for the operations, drives operational excellence and leadership developmentCreates a culture of customer service excellence across the operations where all are committed to providing a differentiated claims customer experience.
Job responsibilities:
Oversees the development and performance of a claims property field operations with countrywide scopeAligns team capabilities with operational goals to support optimal performance and removes barriers to success.
Creates and implements a culture that inspires claims customer service excellence by applying voice of the customer principles to build empathy and passion for the customer experience across the operationsFocuses on continuously improving the way in which the customer interacts with the business.
Determines and sets the property field operations goals and operating principles and aligns goals to functional mission and visionDisplays an understanding of industry best practices and maintains an awareness of emerging trends to monitor the company`s compliance with state and federal legislation.
Creates a vision and talent strategy to develop staff and create talent pools to ensure availability of future talentEngages and attracts exceptional claims talent and holds others accountable for attracting and developing talent.
Evaluates operational practices and establishes new practices/processes that enhance organizational effectiveness, complying with the regulatory environmentMaintains a presence in claims offices across the country, travelling as necessaryMakes sound recommendations to claims leadership, ensuring appropriate resource allocation (e.gBudget, talent, assets, etc.)
Monitors the claims reserve practices to ensure reserves are accurateReviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claims employee`s authority level
Demonstrated ability to manage a large, multi-location claims organization with the ability to travel up to 25%.
Collaborate with senior leaders to create business plans that align to organizational strategies.
Develop the operations talent pool
Develop and implement plans that improve operational effectiveness; develop and champion innovative solutions to complex problems; and sponsor/promote change initiatives.
Advanced knowledge of commercial property/casualty insurance, claims handling, insurance legal & regulatory environment, claims processes, applications/systems and procedures, and finance.
As normally acquired through a bachelor`s degree or equivalent and 10+ years of progressively more responsible related work experience.
At liberty mutual, our purpose is to help people embrace today and confidently pursue tomorrowThat`s why we provide an environment focused on openness, inclusion, trust and respectHere, you`ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding professionWe value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-beingTo learn more, please visit https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty mutual has proudly been recognized as a “great place to work” by great place to work® us for the past several yearsWe were also selected as one of the “100 best places to work in it” on idg`s insider pro and computerworld`s 2020 listWe have been named by forbes as one of america`s best employers for women and one of america`s best employers for new graduates—as well as one of america`s best employers for diversityTo learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
Liberty mutual is an equal opportunity employerWe will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran`s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Bachelor`s degree
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