Job description
Under the supervision of the operations manager, the pipeline manager is primarily responsible for being the main point of contact for the liberty reverse wholesale and correspondent broker partners and their loan filesThe pipeline manager will act as the information and service hub for the sales and operations teams and broker partners, developing processes and systems to effectively monitor broker partner pipelines, and assisting the wholesale and operations teams with achieving their short and long term goals and objectives.
Job functions and responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Relationship management with internal team members as well as broker partners
Prompt response to incoming calls, e-mails and faxes from broker partners and internal team members
Proactively train and support broker partners
Collaborate with operations, sales, and partners to resolve all loan-level conflicts
Receive and set up all files for all incoming wholesale correspondence
Develop and document all processes and systems necessary to achieve departmental goals
Perform all necessary duties needed to close loans in the wholesale channel
Review and analyze reverse mortgage loan applications to ensure accuracy, completeness and compliance with internal and external regulatory guidelines
Review all required reports and inspections to ensure compliance with investor and fha guidelines
Communicate underwriting decisions to processors and advisors
Collaborate with staff and management to find solutions on escalated loans
Manage loans by using all functions of crm and other liberty reverse mortgage applications, such as tasks, comments and case information
Maintain high level of customer service and communication with other departments
Maintain timely contact with all broker partners by providing status calls on processing, underwriting, closing, and funding
Assist in gathering all forms and conditions required to fund the loan
Perform broker partner follow-up as needed
Cross-train in all positions to build knowledge and experience
Qualifications:
Associates degree or corresponding level of experience
2 years loan processing, escrow, or mortgage servicing required
Ability to manage multiple projects simultaneously
Proficiency in microsoft office and mortgage systems
Ability to build strong relationships internal and external relationships with broker partners, operations, sales and management
Exceptional organizational skills and operational focus
Knowledge of customer service standards and procedures
Knowledge of reverse mortgage guidelines
Ability to effectively communicate verbally and in writing
Ability to prepare routing administrative paperwork, including the development and maintenance of files and records
Knowledge of customer service standards and procedures
Experience in mortgage operations
Works well under pressure
Ability to work well under pressure and meet multiple and sometimes conflicting deadlines
This position is not eligible to be performed in the state of colorado.
Training / licensing requirements:
Must pass the company`s background screening process prior to beginning employmentAdditionally, as a condition of employment, you may be required to pass client-specific background check requirements or federal/state licensing requirements, if applicable.
This position is not eligible to be performed in the state of colorado.
About us
Company: liberty reverse mortgage
Who we are
Liberty reverse is one of the largest and most experienced reverse mortgage lenders in the u.sFor over fifteen years, we`ve delivered education, home equity solutions, and personal care to over 60,000 senior homeowners and over 1,000 mortgage partnersHeadquartered in rancho cordova, ca, liberty provides reverse mortgage solutions including home equity conversion mortgages (hecm) and proprietary reverse mortgage loans to retail consumers, wholesale, and correspondent partners.
Our culture
Liberty reverse was recently named one of the best mortgage companies to work for by national mortgage news for 2019When you join liberty, you join a culture which is vibrant, inclusive and cares for you and your communityEvery day, we strive to foster a culture where all our team members are respected, valued and empoweredLiberty employees are passionate about customer service, committed to teamwork and dedicated to successThe atmosphere is fast-paced and challenging - and there are plenty of opportunities to grow your career, whether you`re pursuing management, learning multiple disciplines and/or becoming a subject matter expert in your fieldWe believe in empowering our employees to explore new ideas, take initiatives for change, and continuously improve our performanceAnd, as part of the liberty family, you`ll build long-term relationships in your career here.
Ocwen is proud to be an equal opportunity workplace and is an affirmative action employerWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran statusIf you have a disability or special need that requires accommodation, please let us know.
