Job details
Job type full-time
Full job description
The company
Life house group is a venture-backed, vertically integrated hotel brand, operator and technology companyWe develop, design, and operate boutique lifestyle hotels with a mission to make travel more meaningful and accessible for travelers and to make hotels more seamless and profitable for ownersWe are growing our hotel operations team and are looking for great talent to join us on this rocket ship! https://www.lifehousehotels.com https://www.life-hospitality.com/
The role
Hotel openings & operations associate director
The hotel openings & operations associate director will report to the corporate director of hotel operations and will be focused on supporting our operating hotels and on executing a strong pipeline of hotel openings to support our growthThis role will also assist with enhancing the scalability of our operating and opening systems and processes as well as support other strategic corporate initiatives.
This position will be our brand ambassador for existing and new hotels of our growing portfolio, and will serve as the critical touchpoint between hotel general managers and life houseThe core function of this position is to support the operations and ensure their ongoing performance while identifying opportunities and developing strategies and tools to scale.
What you’ll do:
Prepare for and execute new hotel openings and transitions on time and on budget
Serve as the lead point of contact for property gms
Oversee hotel ops pre-opening critical paths
Integrate the life house brand standards and culture at the each of our new properties
Onboard onsite teams onto life house systems and processes (i.eHr, finance, tech, etc.)
Identify potential risks and develop standardized operational processes to correct them
Assist in the development and evolution of operational training materials and sop’s
Ensure all local and company-wide protocols are being followed
Responsible for reviewing hotel revenue, expenses, staffing levels, guest reviews and implementing critical action plan as needed
Liaise with other corporate departments at life house to support the hotel operations (ieAsset management, finance, product, revenue management, creative, etc.)
Support managing all gm communication via slack, email and monthly calls
Assist in developing gm structure for reporting performance and operational updates
Monitor property controllable expenses to ensure operating performance is in line with budget
Assist in recruiting and hiring gms
Be an expert in tech systems used at life house
Liaise with central support on property matters
Manage escalated guest complaints
Ensure all local and company-wide protocols are being followed
Conduct ongoing review of current operational procedures and proactively identify systems to continuously enhance operations
Provide input into annual property budgets
In the absence of a property gm, act as interim property leader on-site
Assist with corporate initiatives and special projects
The position responsibilities outlined above are in no way to be construed as all encompassingOther duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Our ideal candidate:
4+ years hotel operations experience
Ability to travel 50%+ of the time is a must
Ability to communicate effectively verbally and in writing
Ability to support dozens of team members remotely
Excellent interpersonal and leadership skills to guide and motivate teams
Excellent interpersonal and leadership skills
Ideally, experienced in a high-growth, fast-paced, and operationally intensive business with repeatable operational systems (preferred)
Hands on training experience (preferred)
Experience with g-suite and its various applications (docs, sheets, calendar, etc.)
Familiarity with asana and slack (preferred)
Familiarity with payroll programs (gusto) (preferred)
Familiarity with apple products and applications (preferred)
Benefits:
Competitive pay
Excellent benefits package including medical, dental and vision
Flexible spending account (fsa)
401k
Wellness reimbursement program
Unlimited paid time off
Fully compensated business travel benefits
An environment that encourages initiative and leadership
Working with highly talented people who are extremely passionate about their craft
Seniority level:
Mid-senior
Industry:
Hospitality
Hotel operations
Food & beverage
Employment type:
Full-time
Job functions:
Operations, training and sop development
Recruiting, interviewing and hiring new employeesInclusive of general managers and all line level team members.
