Job details
Salary from $16 an hour job type full-time number of hires for this role on-going need to fill this role
Qualifications
High school or equivalent (preferred)
Work from home customer service: 1 year (preferred)
Spanish (preferred)
Full job description
If you’re a proven customer service representative looking to apply your expertise to a rapidly transforming mission-driven organization, we want to hear from you!
At lifesafer, our mission is to simplify how individuals regain their independence while protecting livesWe helped pioneer the ignition interlock industry and for over 25 years our products have kept drunk drivers off the roadLifesafer is the leading manufacturer, distributor, and service provider of ignition interlock devices (iids)More than one million americans are arrested for drunk driving each year and the centers for disease control and prevention credit iids with reducing repeat offenses for driving while intoxicated (dwi) by about 70 percent while they are installed.
Position overview:
This position is for a qualified customer service individual that receives inbound telephone calls regarding client issues or questions in regards to the use and servicing of their iid deviceThe person chosen for this position will receive training in customer relations, the phone system, processes and procedures, and tracking softwareThis position is just right for the individual with customer service or tech support experience who is patient, empathetic and likes to problem solveIt does require someone who has good computer and customer service skills.
Job type: full-time- remote customer service representative
Requirements: employee is required to provide equipment that meets company specifications (computer, headset, internet)
Schedule: current remote work schedule daily 8 hour shift 9am-6pm mtrf & 11am -8pm sun (est) - (off wed/sat)
Current hours for remote training: (est) 9am -6 pm m-f (first 3 weeks of employment)
Overview of contact center schedules: sunday-saturday with hours between 8am - 11pm (8 hour schedules- working 4 week days & 1 weekend day)Employee schedules are determined based on business need.
*all schedules are assigned when position is offered and will not be altered and will not be altered within the first 90 days unless company business needs require a change in different hours or days.
Skills & specifications:
Excellent communication, customer service, interpersonal and typing skills.
Ability to work efficiently and effectively in a multi-task high call volume environment.
Strong oral communication skills including active and empathetic listening.
Effective and accurate decision-making skills.
3-5 years in call center customer service role or tech support preferred; 1 year of call center or transferable skill set required.
Demonstrated successful telephone service techniques specifically with troubleshooting, issue resolution, de-escalation and sales support in customer service.
Knowledge and practice with metrics based accountability.
Proficient in microsoft office: word, outlook, excel.
Bilingual is a plus.
Work from home requirements:
Must be available to provide personal computer & headset to work from home (that meets company required specs)Windows 7 or 10, intel processor i3 2.0 ghz, memory 8gb ram, hard drive 500mb free space, web browser - google chrome (a mac or chromebook cannot be used)
Working computer camera during training, meetings, etc.
Must have a wired internet connection at a regular internet speed (example-dsl or cable connection - no dial up).
Ability to work efficiently and effectively in an at home quiet, uninterrupted space or a multi-task high call volume environment.
Dual monitor recommend but not required.
Must be self-disciplined to provide a professional conversational experience for all customers and meet all requirements for working during scheduled hours/shifts.
Duties & responsibilities:
Handle customer interactions via verbal interaction, electronically, or via telephone contacts.
Reply promptly to inquiries made by customers.
Provide individualized customer service of a high standard professional level.
Reinforce the company brand and service value in helping customers get their life back to normal.
Maintain a detailed log of inquiries, comments and complaints, including customer transactions, interactions, and actions taken.
Control and direct unresolved issues to the authorized resource.
Conduct follow-ups on customer interactions and manage customer accounts.
Education:
High school diploma or ged, associates or bachelor’s degree preferred
Other:
Benefits
401k
Equal opportunity employer
#lp
Job type: full-time
Pay: from $16.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to friday
Weekend availability
Education:
High school or equivalent (preferred)
Experience:
Call center: 1 year (preferred)
Work from home customer service: 1 year (preferred)
Language:
Spanish (preferred)
Work location:
Fully remote
Work remotely:
Yes
