Job details
Job type full-time
Full job description
Build a meaningful career
At lifeworks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s livesThe extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serveOur innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Tele-counselor
Employee support solutions
Remote work - national usa
Permanent, full time
Employee support solutions
Healthy, productive, and engaged employees drive organizational performance and successMorneau shepell’s employee support solutions is comprised of industry-leading programs and services that work together to deliver a unique and holistic total health solution to our clients, helping them engage their peopleMorneau shepell is also the largest employee and family assistance program (efap) provider in the worldConfidential professional support is available to employees and family members in-person and telephonically, as well as digitally through e-counselling, video counselling, first chat (online chat), and our my eap mobile device application, to help resolve work, health, and life challengesOur award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.
Summary
The telecounsellor in the cac provides assessments and short-term counselling services directly with clients in a telephonic environmentProvides assessments, counselling, crisis intervention and case management services to clients over the telephone.
Responsibilities
Counseling responsibilities (80%)
Provide assessments and short-term counseling services using a brief solution focused model- eap, gambling, special helplines (frap), mandatories.
Where required, ensure correct number of first appointments offered available as per targets
Consult with other counselors and supervisors as appropriate.
Refer clients to appropriate internal and external resources as required.
Establish and maintains case files and other pertinent client documents.
Be an active member of a clinical team, participating in committees and mentoring as appropriate.
Attend continuous learning sessions, training and case consultations on a regular basis.
Meet sessional, containment, and other targets as defined by the clinical manager cac
Meet all requirements as set out in company clinical manual
Provide telephone consultations related to crisis or assessed urgent situations when requiredAssess client needs and, record client information.
Counseling is provided within a 50 minute session and documentation takes place during the balance of the counseling hour with 10 minutes at the end of each session dedicated to notes.
Provide clear concise information to clients regarding the eap services and gambling services.
Team and administrative responsibilities (20%)
Use of computer systems, for booking client appointments, retrieving relevant organizational information and communicating with internal customers.
Participate in ongoing supervision with the clinical manager or clinical supervisor.
Participate in regular team meetings including professional development opportunities both internal and externally as appropriate.
Complete detailed case notes for all clients.
Submission of files as per clinical policy.
Must keep updated of relevant regulatory and legislative developments
Commitment to professional development
Act as an ambassador for the service internally and externally
Other duties as assigned.
Succeeding as a tele-counselor will require the following core qualifications and skills
Education:
Master’s degree from an accredited university program in social work, clinical psychology, counseling/ education or related field.
Licensure:
Must be clinically licensed i.eLcpc, lcsw (as applicable to applicant’s state of domicile).
Knowledge/skills:
Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
Ability to work flexible hours in a fast-paced environment.
Computer literacy (ms word, excel, internet explorer).
Peference will be given to candidates with training/experience in brief solution focused counseling and substance abuse treatment through volunteer, academic or work experience
Eap and prior telephone counseling experience are assets.
Excellent communication and consulting skills
Excellent case management skills
Previous assessment, crisis intervention, and short term counseling experience
Familiarity with community resources
Customer service experience
Strict adherence to the ethical principles governing confidentiality/privacy legislation
Available to work days, evenings, weekends as required
Excellent organizational skills and memory for detail
Familiarity with windows nt environment, microsoft office; basic typing skills necessary
Working conditions:
Fast paced contact centre environment
Remote out of applicant’s home office
Job grade: ms4
About lifeworks
Lifeworks is a global leader in delivering technology-enabled solutions that help clients support the total wellbeing of their people and build organizational resiliency.
By improving lives, we improve businessOur solutions span employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.
Lifeworks employs over 6,000 employees who work with some 24,000 client organizations that use our services in more than 160 countries.
Lifeworks is a publicly traded company on the toronto stock exchange (tsx: lwrk).
For more information, visit lifeworks.com.
