Job details
Job type full-time
Full job description
Build a meaningful career
At lifeworks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s livesThe extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serveOur innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Telephone counselor
Lifeworks by morneau shepell
Remote - usa
Permanent, full time
Lifeworks
Lifeworks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, lifeworks by morneau shepellWe empower healthier, happier, and more productive employees by combining our award-winning employee assistance program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.
As a global employee engagement platform serving tens of thousands of companies and millions of employees worldwide, lifeworks by morneau shepell uses innovative technology and mobile-first user experience to deliver a total wellbeing solution that people and companies - such as aviva, burberry, walgreens, expedia, intel and nestlé canada - love to use.
Morneau shepell employees have access to the same high-quality well-being support and resources provided to our customersWe pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionallyWe value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.
Summary
The telephone counselor provides eap short-term counseling, crisis intervention, gambling assessment, and case management services to clients over the telephone.
Responsibilities
Provide assessments and short-term counseling services using a solution-focused brief therapy model via telephone
Provide telephone consultations related to crisis or assess urgent situations when requiredAssess client needs and record client information.
Counseling is provided within a 50 minute session and documentation takes place during the balance of the counseling hour with 10 minutes at the end of each session dedicated to notes.
Provide clear concise information to clients regarding the eap services and gambling services.
Refer clients to appropriate internal and external resources as required.
Establish and maintains case files and other pertinent client documentsComplete detailed case notes for all clients.
Attend continuous learning sessions, training and case consultations on a regular basis.
Meet sessional, containment, and other targets as defined by the clinical manager
Must keep current on relevant regulatory and legislative developments
Act as an ambassador for the service internally and externally
Succeeding as a telecounselor will require the following core qualifications and skills
Master’s degree from an accredited university program in social work, clinical psychology, counseling/education or related field.
Must be fully clinically licensed and able to practice without supervision (i.eLcpc, lcsw - as applicable to applicant’s state of domicile).
Ability to work flexible hours in a fast-paced environment.
Previous assessment, crisis intervention, and short term counseling experience
Preference will be given to candidates with training/experience in brief solution focused counseling and substance abuse treatment through volunteer, academic or work experience
Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
Eap and prior telephone counseling experience are assets.
Excellent communication, consulting and case management skills
Familiarity with community resources
Customer service experience
Strict adherence to the ethical principles governing confidentiality/privacy legislation
Excellent organizational skills
Strong computer literacy (ms word, excel, outlook, internet explorer).
Job grade: ms4
About lifeworks
Lifeworks is a global leader in delivering technology-enabled solutions that help clients support the total wellbeing of their people and build organizational resiliency.
By improving lives, we improve businessOur solutions span employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement and financial consulting, actuarial and investment services.
Lifeworks employs over 6,000 employees who work with some 24,000 client organizations that use our services in more than 160 countries.
Lifeworks is a publicly traded company on the toronto stock exchange (tsx: lwrk).
For more information, visit lifeworks.com.
