Job details
Job type full-time
Full job description
About liferay
Liferay, incIs a uniquely profitable b2b enterprise software company with 1,000 fiery-eyed employees all across europe, the americas, middle east, and asiaAs the leading provider of enterprise open source technologies, we have been recognized by gartner for empowering businesses around the world to solve complex digital challengesOur flagship product is the liferay digital experience platform, which companies like hp, domino’s, and airbus use to build customized experiences for their customers and employeesBut we don’t just make awesome software, we are also fueled by a greater-than-profit visionBy building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve othersWe give our employees five days paid off to volunteer at charities they’re excited about, and liferay donates 10% of our profits to charities around the worldOh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About you and this role
Are you tech-savvy? do you enjoy interacting with new people every day? if so, we have an exciting opportunity for youLiferay is looking for a sharp and hard-working customer support engineer to join our growing support teamAs a customer support engineer you will have an opportunity to help resolve liferay product issues for hundreds of customers in fields that range from entertainment to finance to government and more.
Key objectives
Manage multiple reported issues among various customers simultaneously
Recognize and gather crucial customer information
Call customers and hold screen share meetings with as necessary
Configure different environments each day to test and help in reproducing customer issues
Maintain a professional and quality relationship with customers through our internal ticket system
Communicate status updates and drive communication with customers from start to finish
Create and assist in maintaining internal and public facing documentation
Preferred qualifications
Four-year college degree or equivalent
1-2 years experience in business to business customer service
Experience working with various application servers (tomcat, jboss, glassfish, weblogic, websphere)
Experience working with various databases (mysql, postgresql, oracle, db2, sql server)
Experience building websites
Excellent professional skills, including effective written and spoken communication skills
Proven ability to work on multiple tasks at the same time while paying strict attention to details
Flexible and able to adjust quickly to changes
What we offer
Salary package w/ competitive benefits according to qualifications and experience
Opportunities to take responsibility and grow professionally
A positive and collaborative work culture
Working at a leading open source company
Equal opportunities employer - statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at workOur operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender or gender reassignment, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a travelling community.
