Job details
Job type full-time
Full job description
About liferay
Liferay is a uniquely profitable open source software company with 850+ fiery-eyed employees scattered across the known worldOur flagship product is liferay digital experience platform which companies like hp, barclays, and coach use to build great web experiences for their customers and employeesAlong with making cool software, we have a greater-than-profit vision that fuels usWe give employees 5 days paid off to volunteer at charities they’re excited about and we donate a portion of our profits to various charities around the world each yearOh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run.
About you and this role
As a customer success specialist (css), your focus will be to engage with our customers to increase their product adoption, drive retention, and to mitigate churnThe css role presents the ideal opportunity to further develop your account management skill set as you work to ensure the success of our client portfolio.
You will proactively collaborate with multiple departments to orchestrate the delivery and optimization of our products and services while driving resultsA strong work ethic, great communication skills, and high levels of empathy are paramount to this position.
We are looking for someone to lend their experience to grow the customer success team.
Key objectives
Manage the post-sales relationship with liferay customers
Develop customer success plans, identifying business goals and success measures, and driving achievement of key milestones.
Serve as a customer`s trusted advisor, lead delivery of all customer inquiries, non-commercial account needs, and escalations.
Maintain an up-to-date knowledge of the liferay suite of products and frequent releases by working cross functionally and across departments
Work to identify and/or develop upsell opportunities
Develop videos and written use cases based on experiences gained during customer engagements.
Present and demo at with customers as well as at industry and liferay events.
Meet defined regional, individual, and team-based customer success team targets
This position is based in our los angeles office though there maybe occasional travel for client onsites (~5-10%)
Required qualifications
Minimum 3 years of proven customer success, sales and/or consulting experience
Excellent organization, project management, and time management skills
Superior verbal and written communication skills
Exhibit exceptional interpersonal skills and professionalism
Ability to thrive in a global distributed organization across various time zones
Willingness to travel occasionally on a flexible schedule, based on customer locationEstimated travel is 5-10%
Meet defined regional, individual, and team-based customer success team targets
Bachelor`s degree
What we offer
Salary package w/ competitive benefits according to qualifications and experience
Opportunities to take responsibility and grow professionally
A positive and collaborative work culture
Check out what employees say about us on glassdoor
Working at a leading open source company
Equal opportunities employer - statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at workOur operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.
