Job details
Salary $13 - $14 an hour
Full job description
Lig solutions is a top employer in northeast ohio, changing the way individuals across the country shop for and enroll into healthcare productsWe are known for our innovative practices in the healthcare industry by implementing the latest technology; making the member experience seamless including the ease of understanding a complex purchaseThis year our focus is finding culturally driven individuals to join our growing team that are seeking a dynamic career with significant earning potential and tremendous advancement opportunities in a remote work environmentHourly rate: $13- $14/ hour plus incentive/bonus pay eligible (rate of pay will be decided based on previous call center experience and proven success).
Position summary:
Lig is seeking call center representatives to support our sales team in generating opportunities, handling call volume, and directing calls to the proper areas within the companyThis role will be part of the initial contact team for customers interested in the healthcare products that lig offersWe are looking for experienced individuals that have been successful in a remote/call center work environment.
Lig offers a competitive benefits package, which includes:
Competitive base pay plus incentive pay
Group healthcare plan
401k with matching company contribution
Health savings account
Paid time off
Company training
Accelerated career advancement
Work from the comfort of your own home
Essential duties and responsibilities:
Receive inbound calls including transferred sales leads and calls from current and potential customersMust be able to transfer these calls to the proper queues or individuals easily.
Place outbound follow-up calls to sales leads and persuade potential customers to speak with a licensed sales representative in their state.
Ensure a great member/prospect experience on every call.
Follow the lig proper call script for each type of partnership and call we receive and make.
Meet quality assurance requirements for call compliance.
Lend support to members and prospective customers when applicable.
Engage in proper call handling and etiquette.
Assist in new partnership call campaigns with ease of transitioning.
Handle objections on prospective sales leads to ensure a transferred call to the proper licensed insurance agent.
Must be highly motivated and alert on every call and ensure a quiet distraction free workspace from home.
Every call must be handled professionally and to the companies expectations/ requirements.
Specific knowledge, skills and abilities:
Call center sales experience preferred.
Call center customer service experience preferred.
Proven success in a call center work environment.
Proven success in a remote work environment.
Collections and/or insurance sales experience is a plus, but not required!
Excellent interpersonal, written, and oral communication skills.
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Strong work ethic, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Must possess a professional and friendly attitude while being able to develop rapport with customers over the phone.
Must possess and demonstrate strong influencing and closing skills.
Minimum required qualifications:
Must supply your own highspeed internetMinimum requirements are 20mbps download, 5mbps upload.
Must have a distraction free workspace and be able to comply with the lig wfh agreement.
Must be 18 years of age or older.
Must have a high school degree or equivalent.
Criminal background check required.
Lig is an equal opportunity employer.
