Alternate locations: atlanta, ga (georgia); charlotte, nc (north carolina); dover, nh (new hampshire); omaha, ne (nebraska); phoenix, az (arizona)
Work arrangement: work from home
Relocation assistance is not available for this opportunity.
Level: p3
Requisition #: 67298
Be aware of fraudulent recruiting activities
If you are interested in a career at lincoln, we encourage you to review our current openings and apply on our websiteLincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekersThese scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applicationsAdditionally, our recruiters do not communicate with applicants through free e-mail accounts (gmail, yahoo, hotmail) or conduct interviews utilizing video chat roomsWe will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interviewPlease contact lincoln`s fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
The role at a glance we are excited to bring on a national account service manager to join our workplace solutions team supporting workplace solutions in a work from home environment, unless located near one of our lincoln offices.
Background details
The workplace solutions team will help you establish and grow your career in group benefits providing you with coaching and development to perform in this fast-paced environment.
As a national account service manager, you will be responsible building and maintaining relationships with customers with 5k+ lives by supporting their overall group benefits plan administration (disability, fmla, life, etc.)You will partner with the national account executives and manage upwards of 20 cases which can range from reporting needs to escalationsYou will be the “go to” for the customer (hr representative, broker, decision maker, benefit team, corporate level, etc.) by setting expectations, making first impressions, handling any follow up/action items and solving their issuesThis opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationshipsIf this sounds like a role for you, please read on!
What you`ll be doing
Maintain knowledge on current and emerging developments/trends for assigned territory and products, assessing impacts, and collaborating with management to incorporate new trends and developments in current and future solutions.
Develop and maintain an understanding of lfg`s products, services and operational structure to enhance ability to identify and target sales growth opportunities.
Provides education, information, training & advice on lincoln’s products & services (including sales support tools, marketing ideas, etc.) to assigned advisors, registered representatives, brokers and/or plan sponsor/participants.
Build and maintain business relationships through effective communication via email, phone and in person with internal/external stakeholders in a customer centric and professional demeanor.
Work through customer issues independently while collaborating with internal stakeholders to resolve issues in a timely manner.
Identifies, recommends and champions process improvements and organizational initiatives to positively influence the team and quality.
Consult customers and brokers regarding lincoln products, services, capabilities, and best practices.
Collaborate with peers by sharing resources and information that is beneficial to the team.
Various project work yielding process efficiencies and enhancing the customer experience.
What we`re looking for must-have experience (required):
4 year/bachelor`s degree or equivalent work experience (4 years of experience in lieu of bachelor`s)
3 - 5+ years’ experience in relationship management that directly aligns with the specific responsibilities for this position
Ability to communicate effectively (verbal/written)
Proficiency in microsoft office suite (word, excel, powerpoint, outlook)
Nice-to have experience (preferred):
Management/leadership experience
Project management experience
Experience working with multiple products
Presentation training or skills
Customer and/or broker facing role
Travel requirements
Up to 20%
#li-jm1 what’s it like to work here
At lincoln financial group, we love what we doWe make meaningful contributions each and every day to empower our customers to take charge of their livesWorking alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for you:
A clearly defined career framework to help you successfully manage your career
Leadership development and virtual training opportunities
Paid time off
Parental leave
Competitive 401k and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment
Effective productivity/technology tools and training
About the company/who is lincoln financial
Led by over 10,000 employees lincoln financial group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimismToday, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expensesLincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Work arrangement: work from home : employees will work fully from homeTheir job will not require the employee to come into the office, unless for special circumstances.
This position may be subject to lincoln’s political contribution policyAn offer of employment may be contingent upon disclosing to lincoln the details of certain political contributionsLincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of lincoln financial group are considered property of lincoln financial group and are not subject to payment of agency fees.
Lincoln financial group (“lfg”) is an equal opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic informationApplicants are evaluated on the basis of job qualificationsIf you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require tty/tdd assistance, contact us by calling 260-455-2558.
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Nearest major market: dover
