Job details
Job type full-time
Full job description
Our support team provides top notch support to our hosting customers around the worldIn this position you would work with our windows customers specifically to ensure their windows hosting solution is exceeding expectationsThis role also gets to work with our more complex set ups and help innovate new solutions.
If you are looking for a role that is outside of the standard office sys admin role where you get to work with a variety of technologies this might just be the fit for you.
The shift for this opening is tuesday - saturday | 16:00 - 00:00 eastern
You would:
Communicate clearly with customers via various mediums (phone, chat, email) to provide exceptional support
Work with customers to properly diagnose, troubleshoot, and execute their requests
Recommend products or solutions based on customer needs and an evaluation of issues to ensure long term success
Install, manage, and troubleshoot software related to our hosting products
Provide support for a variety of third party software under our beyond scope support umbrella
Keep apprised of pertinent technological developments and internal communications in order to stay on top of potential customer needs or issues
Work with third party vendors to facilitate the resolution of issues
Create, review, and improve internal documentation
Provide job shadowing and mentoring
Serve as an escalation point per supervisor’s discretion
Troubleshoot and support internal systems and engineering products
Setup and support managed engineered products
You have:
3+ years relevant experience
Experience within a help desk / call center environment
Exceptional troubleshooting skills
Advanced proficiency installing, managing, and troubleshooting the hosting stack and various cms/server control panels
Advanced understanding of server hardware, setups, and common hosting services
Proven customer service acumen
Excellent written and verbal communication skills, with emphasis on confidentiality, tact, and diplomacy
Ability to establish rapport to develop and maintain effective communication in a collaborative environment
Ability to intelligently prioritize tasks and refactor as new issues emerge
Strong attention to detail
Project management and coordination acumen
Advanced understanding of engineered products and related technologies
Basic scripting/coding knowledge
Bachelor’s degree in a related field, or comparable combination of education or relative experience
Technical skill ideals:
Microsoft windows server 2008/2012/2016
Microsoft active directory
Microsoft sql server clustering
Dpm
Dfs
We offer:
100% employer paid benefits options - medical, dental, vision, prescription
Traditional and roth 401k with company matching
Continuous beverage service
Fun employer-sponsored events
A collaborative team culture
Consistent/set work hours
Challenging non-redundant daily duties
A voice in how things get done
Access to ongoing training
Disclaimer:
This job description is only a summary of the typical functions of the positionIt is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or dutiesAdditional duties and tasks may be assigned as part of the job functionLiquid web incReserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needsThe job description in no way creates or implies an employment contractThe employment contract remains “at will”.
Equal employment opportunity policy: liquid web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
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