Job details
Job type full-time
Full job description
Service coordinator
Join livingston, the largest customs broker in canada and the third largest entry filer in the u.sWe’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in north america, europe and asiaCustoms brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do bestConsider joining our team for the opportunity to grow your careerFrom entry level to expert advisors, our supportive culture of learning will help you get the career you want.
Job type: full time
Location: ny tonawanda - us041, ab calgary 18 ave- cn006, ab calgary 27th st trailer- cn057, ab coutts - cn007, ab edmonton 17 st - cn039b, ab edmonton 35 ave - cn058, ab edmonton jasper ave - cn010, az nogales - us035, bc abbotsford - cn015, bc delta - cn038, bc kingsgate - cn016, bc richmond - cn054, bc surrey - cn029, bc vancouver - cn031, ca el segundo - us026, cdmx santa fe - in008, chih ciudad juarez - in007b, fl miami - us034, ga atlanta - us008a, ga savannah chatham center dr - us077, homeoffice alberta, homeoffice antwerp, homeoffice arizona, homeoffice british columbia, homeoffice california, homeoffice colorado, homeoffice essex, homeoffice florida, homeoffice georgia, homeoffice illinois, homeoffice indiana, homeoffice kentucky, homeoffice limburg, homeoffice loiret, homeoffice maine, homeoffice manitoba, homeoffice maryland, homeoffice massachusetts, homeoffice michigan, homeoffice minnesota, homeoffice missouri, homeoffice nevada, homeoffice new jersey, homeoffice new mexico, homeoffice new york, homeoffice north carolina, homeoffice nova scotia, homeoffice ohio, homeoffice oklahoma, homeoffice ontario, homeoffice pennsylvania, homeoffice quebec, homeoffice somerset, homeoffice south carolina, homeoffice south dakota, homeoffice staines-upon-thames, homeoffice surrey, homeoffice tamaulipas, homeoffice tamil nadu, homeoffice tennessee, homeoffice texas, homeoffice vermont, homeoffice virginia, homeoffice washington, homeoffice wisconsin, homeoffice île-de-france, hong kong - in015, il chicago state st - us071, il itasca - us021, kuyavian bydgoszcz - in006, la new orleans - us051, loc - do not use, mb emerson - cn011, mb winnipeg boniface trailer - cn043c, mb winnipeg waverley st - cn063, me calais - us018, me houlton - us028a, mi port huron - us067, mi southfield - us017, mi taylor mi - us025, mn rainer - us075, mt sweetgrass - us059, nb moncton - cn020, nb stStephen - cn027, nd pembina - us057, nd pembina warehouse - us005, ns halifax eastern passage - cn040, ns halifax sackville st - cn013, ny champlain - us019, ny cheektowaga - us039, ny massena border station - us033, ny massena orvis st - us054, ny valley stream - us042, on burlington - cn003, on concord trailer - cn037, on fort erie - cn050, on kitchener - cn017, on lansdowne - cn019, on mississauga - cn005, on mount hope - cn014, on niagara-on-the-lake - cn024, on old castle - cn021, on ottawa - cn022, on point edward - cn025, on strathroy - cn028, on toronto - cn030, on windsor - cn034, offsite compass aguascalientes peñuelas, offsite csa baden-württemberg edingen-neckarhausen, offsite ford chihuahua chihuahua, offsite ford essex basildon, offsite ford estado de méxico cuautitlan izcalli, offsite ford gbtc tamil nadu chennai, offsite ford guanajuato irapuato, offsite ford india gujarat sanand, offsite ford india tamil nadu chengalpattu, offsite ford mexico city santa fe, offsite ford north rhine-westphalia cologne, offsite ford saarland saarlouis, offsite ford san luis potosi, offsite ford tao taoyuan city, offsite ford valencia almussafes, offsite ford sonora hermosillo, offsite hyster-yale nc greenville, offsite jnj mexico city alvaro obregon, offsite jnj puebla huejotzingo, offsite nidec guanajuato silao, offsite nokia estado de mexico naucalpan, offsite tesla ca fremont, offsite walbro sinaloa, offsite amazon estado de méxico méxico, offsite bombardier valcourt quebec, offsite cbsa dorval quebec, offsite momentive shanghai, qc dorval - cn009, qc granby - bo013, qc laval - bo019, qc montreal mcgill st - cn060, qc philipsburg - bo026, qc saint-bernard-de-lacolle - cn018, qc stLaurent cavendish blvd - cn041, qc stLaurent liesse rd - cn026, qc stanstead - cn055, sk north portal - cn004, sk saskatoon chappel trailer - cn042, sp bairro boa vista, shanghai - in012, tx brownsville - us046, tx el paso tx - us048, tx houston - us029, tx irving - us076, tx laredo mcpherson blvd - us031, tx laredo unitec dr - us016, tx mcallen - us049, tx mission - us072, va norfolk - us010a, va sterling - us070, vt derby line - us053a, vt swanton - us040, wa blaine - us065, wa kent - us030
Job summary
Do you have experience in customs and imports into the us via rail or truck shipments? do you want to work remotely? if so, this is the job for you.
The service coordinator is the primary point of contact for responding to client inquiries and issuesThis includes resolving all inquires and issues and identifying root causes to ensure permanent resolution for assigned clientsProvides secondary support for other service coordinators in their local “pool”.
Key duties & responsibilities
Respond and resolve general and complex issues and inquiries and ensure that the issues are resolved at “root cause”.
Maintain and monitor the relationship with our clients, continuously assessing strengths, weaknesses, up-sell opportunities and threatsShare this information with the leadership and client service team in order to strengthen our client relationships.
Ensure clients are completely satisfied with the response and resolution to their inquiries and complaints.
Research, respond and resolve complex client inquiries and issues such as information on import permits, refunds/amends, duty and tax calculations.
Research, respond and resolve general inquiries such as how to complete import documentation, classification, billing/invoice, providing release information and other general questions.
Respond to client issues and opportunities for improvement, including but not limited to: incorrect hs classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs.
Process credits/rebills & determine write off/collection issues within prescribed guidelines and process b2 refunds or amends.
Proactively provide client with livingston information based on needs identified during reactive client contacts;
Report client issues or concerns back to respective appropriate team member/department and work collaboratively to resolve to the client’s satisfaction;
Recognize when issues have not been resolved to client satisfaction and escalate matters as appropriate;
Handle trade compliance verification (audits);
Attend face-to-face client meetings as required and may be required to conduct client exit interviews.
Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys.
Document all client interactions in required systems.
Other duties as assigned by management.
Knowledge & skills
Superior client service aptitude
Must have strong written and verbal communication skills and must be comfortable interacting with both internal and external clients
Good problem solving, judgement, analytical and decision-making skills
Strong initiative skills with the ability to prioritize workload
Good cross-functional, “team” player
A solid foundation of operating systems knowledge
Sound livingston solution and technology knowledge and expertise
Customs brokerage experience
Proficient in windows-based applications
Knowledge of customs requirements, procedures and regulations.
Proficient knowledge of harmonized tariff schedule and regulations required
Maintain a professional and business-like appearance
Be familiar with industry related websites to search for information to provide to clients
Work experience – minimum required
2 years of related experience
Education
Required: high school/ged or equivalent required: associates degree or post-secondary education
Competencies
Business acumen and straight talk agility customer first focus inclusion and collaboration accountability leading and developing
Livingston is proud to be an equal opportunity workplace.
