Job details
Salary $55,000 - $75,000 a year job type full-time number of hires for this role 2
Full job description
What you will do/job duties and responsibilities:
Train new processors on loan simple’s systems, processes, and procedures
Cover pipelines of assigned processors when absent or on pto.
Carry and close a minimal pipeline of loans each month.
Ensure timely processing of loans.
Assist with pipeline review and management, manage cycle times, loan review, and follow up with loan officers and borrowers
Work with operations staff to ensure quality and production metrics are met.
Manage working relationship between processing team and sales and underwriting teams.
Provide exceptional customer service to sales, borrowers, as well as internal staff.
Random spot check files before they go to u/w and closing - to aid in processor performance and spot problems before they become issues.
Ensure processing team members achieve all metrics including meeting all closing dates
Follow-up with loan officers to ensure files are moving timely to meet closing dates.
Mentor processing team members and act as primary contact for pipeline questions and escalated issues.
Assist in setting daily priorities for processing team members.
Continuously evaluate processes and procedures for efficiency opportunities
Work with leaders and leadership team to ensure seamless operations processes and best in class service.
What you will need/knowledge & skills
Ability to work well with customers and co-workers.
Strong communication skills.
Must work well under pressure in a high-volume environment.
Knowledge of federal and state regulatory guidelines is a must.
Familiarity with underwriting guidelines and investor requirements.
Proficient knowledge of processing, loan product guidelines and company policies
Proficiency using ms office
Proficient knowledge of automated underwriting systems (aus) (i.e., desktop underwriter (du), loan prospector (lp), gus).
Proficient knowledge of encompass
Strong sense of personal accountability and excellent leadership skills
Ability to become subject matter expert on all regulatory, investor and organizational guidelines
Ability to interact with others in a positive manner, either in person or by phone
Ability to multitask and meet deadlines
Detailed oriented
Ability to train, mentor and motivate new and existing processing staff
Education and/or experience:
3-5 years’ experience as a mortgage loan processor of conventional, fha and va
Computer skills:
Ability to proficiently use microsoft office software, including outlook, word, and excel.
Proficiency in various mortgage processing software programs preferred.
Possess strong data entry skills with minimal errors.
Supervisory responsibilities:
Monitor and supervise all subordinates on performance, including quality and quantity of workload
Provide feedback and review on performance of subordinates
Follow-up with subordinates to ensure files are moving timely to meet closing dates.
Mentor team members and act as primary contact for questions and escalated issues.
Assist in setting daily priorities for subordinates
Physical requirements
The employee must occasionally lift and/or move up to 25 pounds.
Ability to stand and sit for periods of time and to move intermittently throughout the workday.
Strong sensory skills, such as good eyesight, good hearing, and dexterity.
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
Ability to perform focused work with close attention to detail
Environmental factors
Work environment noise level is usually low to moderate
Job type: full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule:
Monday to friday
Supplemental pay:
Bonus pay
Experience:
Encompass software: 7 years (required)
Management/team lead: 3 years (required)
Processing: 7 years (required)
Work location:
Fully remote
Work location: remote
