Job details
Job type full-time number of hires for this role 1
Full job description
What we need:
Passionate about customers? love managing relationships, ensuring adoption, and driving value? we are looking for people who can ensure success with our fast-growing list of fortune 500 customersYou will own a strategic portfolio of accounts and help to shape the customer experience as we continue to scale.
Who you’ll work with:
You’ll be working with a strong, distributed csm team and reporting to the vp of customer success.
What you’ll do:
Drive business value to a variety of stakeholders from leadership to individual contributors.
Navigate complex organizational structures to establish relationships and influence stakeholders
Ensure adoption of logikcull’s product line by monitoring trends and executing on playbooks
Identify expansion and upsell opportunities and engaging with sales to close
Drive renewal process
Develop a deep understanding of logikcull’s technology and ediscovery to help create best practices.
What we’re looking for (you!):
Experience managing a portfolio of enterprise customers with a total arr above $3m
5+ years of client-facing experience, onboarding, training, and driving adoption within a saas software company
Proven track record of net retention above 120%
Experience identifying upsell opportunities and engaging with sales to close
Exceptional presentation skills with a director or c-level audience
Ability to build relationships with stakeholders from the practitioner to executive level at large fortune 1000 accounts
Ability to work from home in a distraction-free environment with a stable internet connection.
Why us?
Join for the amazingly talented and kind peopleStay for the massive customer and market impactRead what our employees & customers have to say, and be sure to watch this quick explainer videoWe`re 100% remote/distributed, and staying that way! our benefits are best in classAnd our perks, including $1k/year for wfw (work from wherever), company off-sites (see photos), half-day fridays, and killer swag make working @ logikcull even better.
Logikcull is an equal opportunity employerWe do not discriminate on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military, and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable lawAll employment is decided on the basis of qualifications, merit, and business need.
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
Monday to friday
Work location:
Fully remote
Work remotely:
Yes
